College Partnership Operations Director

As the College Partnership Operations Director, you will serve as a project manager and implementation lead for the enrollment services that are sold, requiring ongoing communication with the campus enrollment staff and College Raptor Account Executives to construct and continuously ensure successful deliverables to clients. These services include a next-generation net price calculator, InsightFA®, FinanceFirst®, predictive modeling, financial aid leveraging, and student lead generation services.

Primary responsibilities include

• Communication with clients to gather the necessary information to deliver contracted services.
• Work with clients and internal staff to implement products and services.
• Track implementation and collaborate with colleagues to ensure successful implementation.
• Enhance current products and services and assist in the development of new enrollment services.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Demonstrated success in enrollment management (assistant director or above in admissions, financial aid, enrollment management at an accredited higher education institution and/or a higher education consulting firm)
• Demonstrated high-level proficiency in Microsoft Excel and experience with data modeling software
• Project management expertise to ensure customers are receiving high level care and quality deliverables
• Bachelor's Degree required; Graduate Degree preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8 am - 5 pm but will vary due to job requirements and limited travel

Pay Transparency 

The salary range for this position is $90,000 - $120,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.