Collections Representative

Requisition Number: 2344694
This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
Who are we? Optum360. We're a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Client Collection Representative at Optum360, a fast - paced, high growth company within UnitedHealth Group, you will be contacting external client customers that currently have outstanding receivables. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. You are responsible for account management and nourishing relationships with the assigned accounts.
This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer paid on-the-job training. The hours of the training will be 8:30 am - 5:00 pm EST from Monday - Friday.
Primary Responsibilities:

• Handle inbound calls, make outbound calls to assigned external clients
• Ability to collaborate with various departments to resolve client business concerns resulting in a positive client experience
• Responsible for managing portfolio and reducing AR > 90

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years or older
• 3+ years of experience in Billing collections
• 1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems
• Experience with QBS billing experience
• Experience with researching / analyzing data and communicating recommendations to management
• Responsible for managing a portfolio of client bill accounts and to directly impact the collection of the AR > 90
• Perform research on outstanding accounts and establishing a rapport with clients to collect revenue
• Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
• Familiarity with computer and windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent communication skills; ability to articulate complex billing issues across multiple associate levels (internal and external)
• Collaborate with various departments to resolve clients billing concerns resulting in a positive client experience
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Feel comfortable with collecting high dollars from Hospitals
• Have excellent written and oral communication skills
• Have excellent follow up skills
• Able to work as part of a team and work well independently
• Able to multi - task and ensure all deliverables are met timely
• Able to analyze data, identify issues and make recommendations on next steps
• Able to research issues via multiple tools (including internet)
• Able to remain focused and productive daily

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for his role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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