Coaching Operations Associate

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 200 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

Company Overview

Founded by Arianna Huffington in 2016, Thrive Global is a leading behavior change technology company with the mission to improve productivity and health outcomes – one Microstep at a time. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 200 organizations in over 160 countries, from frontline and call center workers to executives at multinational companies. For more information, visit www.thriveglobal.com.

We are looking for a detail-oriented and proactive Coaching Operations Associate to support the execution of complex, global coaching initiatives for our enterprise customers. In this role, you will work closely with the Director of Coaching Operations to launch coaching programs, manage key operational processes, and ensure a seamless, world class experience for our coaches and customers. Those who will succeed in this role are highly organized, get excited by the “white space” of opportunity, thrive in fast-paced environments, and enjoy shaping and scaling programs.

• Support the launch, promotion, and execution of coaching programs with global customers ensuring high rates of adoption.
• Serve as a critical point of contact for internal and external stakeholders, ensuring timely and accurate responses. Develop strong working relationships and communication with key stakeholders.
• Document key processes and develop playbooks to support internal teams and stakeholders.
• Identify opportunities to streamline operations and enhance program effectiveness as the business scales.
• Ensure data integrity across systems, maintaining accurate records to track program performance and derive insights.
• Oversee invoice management, approving and processing payments on time.

• Operations experience – Background in operations, program coordination, or a related field, preferably in a coaching, wellness, or SaaS environment.
• Organizational skills – Strong attention to detail with a proactive approach to problem-solving.
• Data proficiency – Comfortable working with data; experience with Excel or Google Sheets is a plus.
• Effective communication – Clearly and confidently convey complex information to high-profile stakeholders, ensuring alignment and engagement.
• Time management – Ability to prioritize tasks and manage time effectively in a dynamic, fast-paced environment.
• Process documentation – Experience with documenting processes and creating clear guidelines for others.
• Relationship-building – Ability to build trust, listen actively, and provide thoughtful recommendations to improve processes.
• Creativity – Ability to solve problems and find innovative ways to enhance program operations.
• Ownership mindset – Takes initiative and drives projects forward with minimal oversight.
• Adaptability – Thrives in ambiguity and is excited by opportunities to build and scale new initiatives.

Become part of a mission-driven team dedicated to transforming workplace wellbeing. As a Coaching Operations Associate, you’ll have the opportunity to:

• Make a real impact: Play a critical role in scaling our coaching operations and improving customer experiences.
• Grow professionally: As the program expands, so will your opportunities for development and leadership.
• Innovate and shape processes: Help refine and optimize operations to drive efficiency and excellence.

• Being part of a mission-driven company that’s truly making a difference in the lives of people around the world
• Ability to develop within the company and shape our growth strategy
• A human-centric culture with a range of wellness perks and benefits
• A competitive compensation package
• Medical, dental and vision coverage + 401k program with company match
• Generous paid time-off programs   

We're excited to introduce you to a series of stress-relief videos crafted with care by our team. Your wellbeing is a top priority for us, and we believe Thrive Reset can be a great way to unwind and recharge, especially during busy days. We hope you find them helpful in maintaining a healthy work-life balance. Enjoy!

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

If you're passionate about empowering others to live healthier, more resilient lives, we’d love to hear from you!