CMDB Data Configuration Analyst

The Opportunity:
CACI is seeking a CMDB Data Configuration Manager in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

The CMDB Data Configuration Manager is responsible for ensuring the accuracy, completeness, and consistency of the Configuration Management Database (CMDB). This role is critical for maintaining a reliable source of truth for IT assets and their relationships, supporting effective IT service management processes, and enabling informed decision-making. The CMDB Data Configuration Manager will work closely with various IT teams, including infrastructure, applications, security, and service desk, to establish and enforce data governance policies, procedures, and standards.
Responsibilities:

CMDB Data Governance:

• Develop, implement, and maintain CMDB data standards, policies, and procedures to ensure data quality and consistency.

• Define and manage Configuration Item (CI) types, attributes, and relationships within the CMDB.

• Establish and enforce data ownership and accountability for specific CI types.

• Monitor CMDB data quality and identify areas for improvement.

• Implement and manage data reconciliation processes to resolve discrepancies.

​CMDB Data Management:

• Oversee the population, maintenance, and ongoing updates of the CMDB.

• Collaborate with IT teams to ensure accurate and timely CI data entry.

• Develop and implement automated data discovery and integration processes.

• Manage the CMDB data model and ensure it aligns with business and IT requirements.

• Perform regular data audits and cleansing activities to maintain data integrity.

Process Improvement:

• Identify and implement improvements to CMDB processes and workflows.

• Develop and maintain CMDB documentation, including data dictionaries, process flows, and training materials.

• Work with IT teams to integrate CMDB data with other IT service management (ITSM) processes, such as incident management, problem management, change management, and service request management.

• Contribute to the development and implementation of IT service management best practices.

Reporting and Analysis:

• Develop and maintain CMDB reports and dashboards to track data quality, completeness, and usage.

• Analyze CMDB data to identify trends, patterns, and opportunities for improvement.

• Provide insights and recommendations to IT leadership based on CMDB data analysis.

Collaboration and Communication:

• Collaborate with IT teams to understand their CMDB data needs and requirements.

• Communicate CMDB updates, changes, and best practices to stakeholders.

• Provide training and support to IT teams on CMDB usage and data entry procedures.

• Participate in IT service management meetings and contribute to the overall improvement of IT service delivery.

Qualifications:
Required: 

• Ability to obtain/maintain Secret clearance

• 10+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

• Minimum of 3-5 years of experience in IT service management, with a focus on configuration management and CMDB administration.

• Proven experience with CMDB tools (e.g., ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses ServiceNow.

• Experience with data governance principles and practices.

• Experience with data modeling and database design.

• Experience with IT automation and scripting (e.g., PowerShell, Python) is a plus.

• Strong understanding of IT infrastructure components (servers, networks, storage, databases).

• Knowledge of IT service management (ITSM) frameworks, such as ITIL.

• Proficiency in data analysis and reporting tools.

• Familiarity with cloud computing technologies (e.g., AWS, Azure, Google Cloud). Program uses Azure.

• Understanding of API integrations and data exchange formats (e.g., JSON, XML).

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Detail-oriented and highly organized.

• Ability to prioritize and manage multiple tasks.

• Strong documentation skills.

Desired:

• Proactive and self-motivated.

• Passionate about data quality and accuracy.

• Customer-focused and results-oriented.

• Adaptable to changing priorities and technologies.

• Continuous learner with a desire to stay up-to-date on the latest IT service management trends.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.