Cloud Platform Operations Specialist

Job Title: Cloud Platform Operations Specialist
Position Type: Full-time
Location: Sunnyvale, CA
Salary Range: $180000 - $240000 (USD)
About the Job:
Computing Platform includes a proprietary big data platform ODPS (MaxCompute/Hologres/DataWorks, etc.), open-source big data platforms (E-MapReduce/Real-time Compute for Apache Flink, etc.), and PAI, etc. It provides a comprehensive product system covering data collection, storage and analysis, development and governance. Meanwhile, Computing Platform is also equipped with a variety of computing capabilities including large-scale batch processing, real-time streaming processing. The company is the only Chinese Company in Forrester's Leaders quadrant for cloud data warehouses.
Job Description:
• Responsible for ensuring the stability of Big Data & PAI products in the US Region, including:
o Service delivery deployment
o Monitoring configuration & emergency incident response
o Change release
o Troubleshooting complex customer issues
• Manage cloud platform costs for Big Data & PAI products in the US Region:
o Resource budgeting and forecasting
o Server procurement coordination
o Service scaling operations (expansion/reduction)
o Service deployment and de-commissioning
• Support nighttime emergency response operations for Big Data & PAI products in China Region (GMT+8 business hours)
Responsibilities:
• Drive Customer Onboarding: Guide customers through the onboarding process for our behavior analytics platform — including data collection design, SDK and event validation, and dashboard setup.
• Be the Analytics Expert: Act as a strategic partner to customers, helping translate business goals into measurable data strategies across collection, analysis, and reporting.
• Enable Data-Driven Culture: Provide ongoing consultation to support customers' digital transformation and promote best practices for data-informed decision-making.
• Industry-Focused Guidance: Research and curate analytics best practices tailored to game genres, lifecycle stages (soft launch, LiveOps), and business models (IAP, IAA, hybrid).
• Deep-Dive Analytics: Apply descriptive and diagnostic analysis to uncover gameplay trends, monetization bottlenecks, and user segmentation opportunities.
• Customer Support & Training: Be responsive to product questions, troubleshooting requests, and on-site or remote training needs.
• Knowledge Sharing: Contribute to internal knowledge bases covering analytical techniques, success stories, and game-specific metric frameworks.
Qualifications:
• Bachelor's degree in Computer Science or related field with solid fundamentals. Expert-level Linux system administration skills.
• Proficient in open-source big data architectures. Experience with proprietary Big Data & PAI products preferred.
• 5+ years of experience in development/operations of large-scale distributed systems. Strong troubleshooting and performance optimization capabilities.
• Cloud-native technical competency with hands-on Kubernetes experience (architecture understanding, issue diagnosis, change releases).
• Strong scripting skills (Python/Shell) for automated troubleshooting, monitoring solutions, and operational automation.
• Excellent communication skills. Chinese language proficiency is a significant advantage
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.