Clinician Support Specialist (CSS)

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

Clinician Support Specialist

We are looking for a Clinician Support Specialist to be the frontline advocate for clinicians using Ambience’s AI-powered tools. This role is responsible for providing world-class support, troubleshooting issues, and ensuring clinicians have the knowledge and resources they need to succeed. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about improving clinician experiences, this is the role for you.

What you’ll accomplish:

• Be the Frontline Expert: Deliver fast, high-quality support that keeps clinicians confident and focused on patient care. You’ll be the go-to resource, ensuring users get the help they need—when they need it.

• Solve Problems, Fast: Tackle challenges head-on, resolving most issues on the first contact and proactively reducing future roadblocks.

• Create Resources That Matter: Build and refine internal and external facing tools that make it easier for clinicians to find answers independently, reducing ticket volume and increasing efficiency, as well as easier support to provide the highest quality service at all times.

• Spot & Escalate Trends: Identify patterns in clinician challenges and provide actionable insights to internal teams, influencing product improvements.

• Continuously Raise the Bar: Optimize support workflows, refine best practices, and drive innovations that improve the clinician experience.
  

What we look for:

• You’re passionate about helping clinicians succeed. You have 2-5 years of experience in customer or technical support and thrive in roles where you can make a direct impact on user experience, ideally within healthcare or SaaS.

• You solve problems with speed and precision. You know how to troubleshoot multiple and complex issues efficiently, minimize downtime, and keep users confident in the technology they rely on.

• You communicate with clarity and empathy. Whether explaining technical concepts or de-escalating a concern, you ensure every interaction is professional, approachable, and solution-focused.

• You build smarter support systems. You don’t just solve problems—you prevent them. You create knowledge resources, streamline workflows, and continuously improve how support is delivered.

• You thrive in a collaborative environment. You work seamlessly with internal teams, escalate trends that need broader solutions, and contribute to a culture of innovation and continuous improvement.

Pay Transparency

The base compensation for this role is approximately $75,000-$105,000 per year, excluding equity or bonus targets. We’ve intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan