Clinical Education Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Charlotte, North Carolina, United States

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson is seeking a Clinical Education Specialist in Charlotte, NC.

Position Overview:

The Clinical Education Specialist (CES) is responsible for the strategic development, preparation and execution of hands-on training experiences primarily supporting IRCAD, Charlotte, NC additionally supporting field-based programs as needed for Professional Education under North America MedTech Education. The CES will collaborate with J&J and IRCAD leadership to complete contract compliance and be the point of contact for J&J lab activities taking place at IRCAD.  Collaborates and aligns priorities to support Professional Education, R&D, Marketing, Sales Education Grants, and Meetings and Conventions to develop customized hands-on educational experiences that meet the goals and needs of multiple business partners. The CES partners with colleagues to optimally teach and train on the safe and efficacious use of Johnson & Johnson products in a lab setting to external Healthcare Professional customers. They serve as the subject matter authority on anatomy, language of medicine, clinical procedures, disease states and all J&J MedTech Surgery (Ethicon) technologies. They need to balance priorities and timelines well and be comfortable in a dynamic environment. They ensure compliance to all legal, regulatory and HCC policies to include; IACUC, AAALAC, Advamed, Pharma, ACCME, AATB and other global legal and regulatory bodies.

Responsibilities:

• Know and follow policies and procedures related to work activities performed.
• Complete training in area of responsibility within allowed time. Training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures. Complete required periodic re-training in areas such as safety & environmental compliance. Successful completion of designated primary sales training and Clinical Education training evaluations.
• Follow all company safety policies & other safety precautions within work area. Promote safety to all associates that enter work area. Follow Health Care Compliance guidelines as well as follow operating room training and safety standards (Bloodborne pathogens training, etc.).
• Deep understanding of the safe and efficacious use of Johnson & Johnson Products. All-encompassing understanding of surgical procedures across several specialties, applicable disease states and appropriate product application. Ability to instruct and translate that knowledge into comprehensible education for different audiences.
• Strong communication skills and the ability to train, mentor and coach new associates in human and animal anatomy, medical language, and the procedure steps and appropriate product application in surgical procedures across many specialties. Demonstrate shown presentation skills to perform product in-services on animate, inanimate, cadaveric and other simulated models.
• Perform as the subject matter authority to the Johnson & Johnson business in Clinical Education, advising on appropriate models to meet learning objectives, hands-on education development and execution, and other clinical needs. Lead priorities effectively, acting with speed, flexibility and accountability to achieve goals.
• Strong capacity to interact, dialogue and educate all levels of both internal and external customers in the Johnson & Johnson Institutes and in the field. Collaborate with many different departments, business partners of all levels, building effective solutions to drive the education business plan. Build and handle relationships with all business partners and facilitate key strategic relationships with facilities and third party vendors.
• In-depth understanding of the Johnson & Johnson business, organizations and processes. Translate business requirements into Clinical Education strategy and plans.
• Acquire and translate customer insights to the broader organization as it relates to unmet needs and future educational and product offerings.
• Understand and apply market, industry, competitor, and health care compliance, legal, and regulatory knowledge. Understands the external marketplace including competitor offerings and strategy, changing business partners, and applies knowledge to craft Clinical Education offerings.
• Lead Clinical Education projects through application of customer insights and tactical planning to develop and implement new education modalities. Contribute to creative and viable products, service and/or solutions making valuable contributions. Develop measurable project plans with clear objectives, metrics, resource requirements, and results.

Qualifications:

Required:

Bachelor’s degree holder with minimum 3 years experience in a business environment – preferably Healthcare Industry or Clinical (General Surgery) Setting.

Preferred:

• Knowledge of Ethicon Product Portfolio.
• Operating Room or Healthcare Professional facing experience.
• Education and/or Training experience.
• Preferred living near IRCAD, Charlotte, NC
•  Experience in complex scheduling and execution of projects.
•  Project leadership experience.

Overnight travel may be required up to 70%. Requires air travel on routine basis.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

#LI-PN2

Required Skills:

Preferred Skills:

Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits