The Clinical Application Support Analyst provides support for eCW applications, documenting incidents, assisting with changes, and engaging with healthcare staff to ensure high-quality service.
ABOUT GUIDEITGuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Florida team. Only candidates residing in the state of Florida will be considered.ABOUT THE ROLEThe Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.PRIMARY DUTIES
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
- Act as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and GuideIT meetings
- Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
- Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents, requests, and projects related to the eCW and related systems
- Assist in creating, updating, and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
- Other duties as assigned
- Thorough understanding of eCW and related 3rd Party Vendors applications
- 3+ years of experience with implementation and/or support of eCW
- Ability to engage with customer team members at all levels (staff level to management)
- Understands, promotes, and demonstrates customer processes and procedures
- Aptitude for high productivity and efficiency
- Strong communication and interpersonal skills
- Bachelor's Degree, preferred
- Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
- Primarily remote work with occasional in-office work (Florida area residents only)
- Travel – occasional, as directed
- Must be flexible to assigned shift work
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
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