Clinical Application Specialist, General Imaging Ultrasound - Virginia (Northeast Region)

Job Description SummaryProvides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Role Purpose/Summary

As the Clinical Applications Specialist for General Imaging Ultrasound, you will drive and execute clinical education training and demonstration strategies.  The Clinical Applications Specialist will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions. Your efforts will impact our customer’s ability to improve productivity, patient care and quality by optimizing their technical & clinical competencies, image quality, workflow, and protocol management.

Essential Responsibilities:             

• Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region.

• Coordinate, schedule, and execute objective based system training for your customers:  monitor and report on training outcomes.

• Serve as a subject matter expert for General Imaging Ultrasound and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward.

• Penetrate competitive accounts and communicate current market intelligence back to the business.

• Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation GI Ultrasound, and ongoing training needs.

• Support trade shows and professional conferences by performing product demonstration and customer training.

• Act as focal point for Northeast Ultrasound Team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives.

• Embrace and promote adoption of hybrid training delivery mindset for your customer. 

• Maintain required well-written pre and post training documentation in conjunction with global guidance.

• Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

Qualifications

• Associate degree or equivalent and 3+ years of General Imaging Ultrasound technical/clinical industry experience; plus, ARDMS certification.  

• General Imaging: American Registry of Diagnostic Medical Sonographers (ARDMS) certification in: Abdomen (+ preferred Registered Vascular Technologist (RVT), Adult Cardiac, or MSK)

• Deep understanding of clinical education training and associated process implementation. Demonstrated experience delivering complex information and modifying messaging based on audience.

• Knowledge of Healthcare Information Systems, networking and IT

• Preferred that this individual resides in Richmond, VA or greater area.

• Willingness to travel extensively 75+% (4-5 days per week including overnights and some weekends) within the Northeast Region via multiple modes of transportation (car, air travel, & train, etc.).

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.