Client Success Sr. Manager

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Role Overview:

As a Sr. Client Success Account Manager within Tinuiti’s Velociti Portfolio, you’ll play a hands-on role in driving revenue growth and long-term success for our SMB and Emerging clients. This role is designed for a strategic doer—someone who can balance high-level planning with daily execution, all while building strong, trust-based relationships with clients.

You’ll act as both a trusted advisor and a growth consultant, partnering directly with Delivery teams and clients across Paid Media channels to uncover new opportunities, activate cross-channel expansion strategies, and ensure a seamless client experience. Internally, you’ll work closely with Delivery teams, Pod Leads, and Client Partners to align on strategy, optimize execution, and build repeatable processes for growth.

This is a great role for someone who thrives in a fast-moving environment, enjoys building consultative relationships, and is motivated by helping clients get more value from their investment.

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

Client Partnership & Growth

• Build and maintain trusted relationships with clients, acting as a strategic partner and advisor focused on their long-term success.

• Identify and activate cross-sell and upsell opportunities, with a focus on expanding Paid Media investment across channels.

• Deliver proactive insights and performance storytelling to deepen client engagement and surface growth opportunities.

• Lead regular check-ins and strategic reviews that showcase value, build trust, and support long-term retention

Internal Collaboration & Enablement

• Collaborate with Delivery, Strategy, and Pod Leads to ensure aligned execution on cross-functional initiatives.

• Build and maintain account documentation including growth plans, whitespace maps, and meeting summaries.

• Help optimize internal workflows and processes to create more efficiency and consistency in how we support and grow client accounts.

• Track and surface potential risks or blockers to client satisfaction or growth, and work with partners across the business to resolve them quickly.

Revenue Strategy & Expansion

• Lead client-specific growth planning across your portfolio—translating performance trends into business opportunities.

• Analyze client data regularly to surface insights that support revenue expansion and long-term retention.

• Ensure growth initiatives are prioritized, measured, and aligned with both client needs and Tinuiti’s strategic objectives.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

• 6–10 years of experience in Client Success, Account Management, or a related client-facing role, ideally in digital marketing or media.

• Strong understanding of Paid Media strategy and performance metrics, with the ability to connect tactics to business outcomes.

• Proven success managing a book of business with multiple stakeholders, timelines, and priorities.

• A collaborative, solutions-oriented mindset with excellent communication and organizational skills.

• Experience using data to inform decisions and guide growth conversations with clients.

• Comfortable working in a dynamic, high-volume environment supporting emerging and growth-stage clients.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off. On top of that, we have 17 paid holidays and company-wide shutdowns, fittingly named Owning Our Offline (OOO), to give us all a chance to collectively log-off and step away from our desks together. Above industry standard work-life balance is something we’re proud of, and it’s one our most loved benefits from Tinuitians year-over-year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

The hiring salary range for this role is $90,000 - $105,000 plus a discretionary performance bonus of up to 10% of base salary. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay,  and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. 

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.