Client Success Programs Director

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Client Success Programs Director. This is a remote position that can be based anywhere in the U.S.

Position Summary 
 

Responsible for creating and advancing programs to support client success as part of the Global Client Engagement (GCE) organization. The ideal candidate will have a proven ability to strategize and work successfully in a highly matrixed environment to implement new programs for the global Client Success Managers (CSMs). As a self starter, you will have a strong talent for project conception, coordination, execution and lead with a data mindset. You will be a hands-on, roll up your sleeves contributor.

This is not a role for a Customer Success Manager. You must have programs experience and expertise in working with Marketing, Sales, Revenue Operations and Product Marketing to reach an executive IT, CFO and Procurement audience. 
 
The Global Client Engagement (GCE) team measures success through how we enable our CSMs to achieve the following goals:  

• High rates of client renewals  
• Strong cross-sell within existing client base  
• Building and nurturing executive relationships 
• Referencability and advocacy 

Essential Duties & Responsibilities 

• Drive cross-functional programs focused on the implementation of the Global Client Engagement (GCE) model. You will work closely with Sales Enablement, Marketing, Product Strategy and the Renewals team. 
• Create, manage and run digital programs to bring scale to the CSMs (Digital Customer Success)  
• Support and provide guidance for external Client Communications  
• Create and deliver training & enablement sessions to roll out new programs and drive adoption of those programs. 
• Inspect, measure, report on program success. 
• Define, report, and analyze key metrics related to client success, client health, client retention, client cross-sell opportunities and client advocacy working with a Global Operations Team.  
• Other job-related duties and responsibilities as needed 

Education 

• Bachelor’s degree, open to equivalent work experience 

Location

• Remote - U.S.

Experience 

• Experience in designing and executing programs for large volume of clients as well as top end, strategic clients in the B2B software or IT services sector with the goal to advance client relationships, secure renewals, increase advocacy participation and/or enable cross-sell activities  
• Familiarity with Digital Customer success programs 
• Proven record in executing client success programs leveraging tools and channels to enable programmatic outreach of 1:many communications 
• 8+ years in client marketing, client success program roles within the B2B software and/or an Enterprise SaaS space 
• Proven success working within a 100% remote and complex, multi-divisional, multi-geographical organization 
• Experience deploying global programs, working across multiple languages and time zones 
• Program and/or project management experience 
• Customer engagement programs experience 
• Experience communicating and influencing across functional lines 
• Oracle and/or SAP experience preferred 

Skills 

• Predisposition to build and enhance greenfield programs 
• Bias for action 
• Ability to work in highly virtual environments and teams 
• Program or Project Management certification or equivalent experience 
• Exceptional time management, facilitation, and organizational skills 
• Excellent interpersonal, written and oral communications skills 
• Strong presentation skills. Comfortable leading training sessions.  
• Strong working knowledge of MS Office and Salesforce CRM 
• Advanced Excel experience (pivot tables, vlookups) preferred 

Travel

• Low travel, possibly one trip a quarter (some international travel) 
• Work hour flexibility is a must due to nature of the globally dispersed organization 

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 130k - 190k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.