Client Success Manager

Client Success Manager

Client Success Manager (CRM) role at Storable leverages deep industry and product knowledge, along with a consultative approach, to align client business objectives with the full capabilities of Storable’s products. As a strategic partner to our clients, you will focus on driving long-term value, expanding product adoption, identifying growth opportunities, and strengthening client relationships. This role is hands-on and product-focused, requiring strong problem-solving skills and the ability to support clients directly within our proprietary CRM platform. You will also identify opportunities and collaborate with internal teams to help clients achieve their desired outcomes and maximize value from Storable’s full suite of solutions.

Primary Responsibilities:

• Manage relationships with Storable's key clients to drive product adoption, renewals, and client satisfaction by delivering consistent value
• Act as a hands-on expert in Storable’s CRM product, directly supporting product configuration and account optimization
• Strategize with clients to ensure their CRM configuration and overall account setup continuously evolve to support changing business goals and long-term success
• Analyze client data to deliver key insights and recommendations that inform strategy, enhance product utilization, and demonstrate value
• Secure executive visibility into Storable’s business results and strategic initiatives
• Facilitate and participate in client business review meetings to ensure alignment and success
• Identify opportunities to introduce additional Storable product solutions that align with client needs, drive increased value, and contribute to revenue growth.
• Partner with Storable’s product and engineering teams to translate client feedback into actionable product requirements
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team
• Utilize CRM tools to accurately track client interactions and progress
• Communicate overall client health and escalate at-risk accounts when necessary
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives

Required Skills/Knowledge/Abilities:

• Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive, etc.)
• Exceptional presentation skills, comfortable leading large group presentations and product demonstrations
• Strong ability to translate complex business problems into technical solutions, and communicate those to both technical and non-technical audiences
• Strong client empathy with a focus on client success and relationship building
• Proven ability to partner with clients to understand current and future business challenges, translating them into actionable people, product, and process strategies
• Ability to quickly learn and master Storable’s proprietary CRM system, with strong problem-solving skills and the capability to directly support account configuration and optimization based on client needs.
• Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams
• Strong documentation, follow-up, and expectation management capabilities

Preferred Skills/Knowledge/Abilities:

• 5+ years of experience in client success, account management, or related roles within the storage or SaaS industries
• Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements
• Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives
• Ability to travel as required to client sites, industry conferences, and company locations

Physical Requirements:
Ability to participate in virtual or in-person training sessions, presentations, and meetings. Ability to work extended hours as needed. 

All applicants must be currently authorized to work in the United States on a full-time basis.

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states:  AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. 

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Benefits and Perks: 

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following: 

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at [email protected] for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to [email protected]