Client Success Manager, Employers

Key Responsibilities

• Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products.
• Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations.
• Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction.
• Think strategically and work cross-functionally to troubleshoot client requests.
• Take responsibility for up-sell opportunities and contract renewals.
• Become a product expert and internal champion for clients' needs as our offerings evolve.
• Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients.

Required Qualifications

• Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders
• Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment
• Ability to act proactively to influence key stakeholders and drive decisions
• Strong executive presence and ability to communicate confidently with senior benefits leaders
• Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success
• Clear, collaborative communication skills and a willingness to support your Big Health team
• Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable
• An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred
• Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager

Background and Life at Big Health

• Backed by leading venture capital firms.
• Big Health’s products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.
• Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet—people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.
• Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.
• Competitive salary packages including stock options.