Client Success Leader CT, Northern CA

Job Description SummaryAs an CT Clinical Development Specialist, you will provide industry leading advanced support for the optimization and development of Computer Tomography scanners and applications. The primary responsibility of this specialist is to help GE CT partner sites maximize the clinical performance and efficiency across their CT fleet, and to facilitate and support their research activities. This specialist will also act as clinical “voice of the customer”, work with scientists, engineers, and clinical specialists from concept phase to product life cycle to ensure that our solutions meet the customer requirements, clinical and technical risks are retired prior to NPI cycle with external evaluation and extensive testing.
This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to reside in the San Francisco/Sacramento, CA area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Lead image quality, workflow optimization projects and operational efficiency, in conjunction with GE partner sites, to maximize clinical performance and efficiency of GE CT scanners across their fleet.

• Train sites on advanced features and options like cardiac, perfusion and gemstone spectral imaging.

• Working with the CT sales team and global engineering on end-to-end solutions, and provide clinical input from customers to our teams.

• Applying knowledge of clinical CT needs to guide definition and development of new hardware, new imaging, and post-processing techniques.

• Evaluating performance and quality of features throughout the development process by designing & optimizing protocols, performing in-house testing, and traveling to partner sites for installation and testing.

• Supporting sites along with facilitating evaluation of development software/hardware in partnership with GEHC CT global team.

• Assisting with customer complaints, investigations, and ultimately offer product solutions.

• Developing (clinical) competitive intelligence to support the field with counter arguments and selling advantages.

• Supporting scientific congresses, customer seminars and internal training events.

• Ensuring high quality CT training is delivered to the field applications teams and sales/marketing team.

Required Qualifications

• Certified Radiologic Technologist (ARRT) or global equivalent with CT certification
• Candidates must reside within the designated territory (San Franscisco or Sacramento) or live nearby to effectively manage and engage with local stakeholders and resources.
• Minimum 5 years of experience in CT, including all clinical applications and performing procedures.
• Required to travel 40-60% within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car if eligible.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

Desired Characteristics

• Minimum of 3 years of GE CT experience with the Apex product line
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals and applicable laws and regulations as they apply to the job type/position.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
• Prefer experience communicating scientific data (verbal and written).
• Ability to present complex material to diverse audiences.
• Ability to work well independently and as part of a team
• Self-driven, creative, flexible, and well organized.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
 
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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For U.S. based positions only, the pay range for this position is $132,080.00-$198,120.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.