Client Success Account Manager | HCM

#LI-TL1 #LI-Remote

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.

Essential Functions and Primary Duties
 

• Under direct supervision, manages the day-to-day of services for an assigned block of accounts

• Offer assistance with account management and technical support of UKG products

• Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments

• Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate

• Proactively identify opportunities to improve system functionality and client satisfaction

• Coordinate client meetings as needed

• Conduct regular system audits to ensure data accuracy and compliance

• Maintain data integrity and quality with any applicable software on a timely basis

Preferred Qualifications

• Candidates must be located within the Eastern (ET), Central (CT), or Mountain (MT) time zones

• Bachelor's Degree

• Minimum 1-2 years of payroll experience

• Preference for candidate with prior experience in HRIS or Human Capital Management software

• Experience with UKG Ready Talent is a plus

• Previous experience in a client service or system integration environment

Minimum Qualifications

• High School Diploma or GED equivalent required; Bachelor's degree preferred
• 3 years of experience in industry or related field
• Strong communication skills both oral and written with all levels of an organization, both internally and externally
• Must obtain and preserve required licenses/certifications as required
• Proficient use of applicable technology
• Able to work in a team environment as well as independently
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Travel based on client and business needs

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.