Client Solutions Manager (Remote- US Based)

Important Notice:
This job posting is exclusively for current Togetherwork employees. Applications from external candidates will not be considered at this time.

If you are not a Togetherwork employee interested in joining our team, please explore future opportunities on our public career page: https://www.togetherwork.com/careers/.

Job Summary 

At Togetherwork, we empower mission-driven organizations with cutting-edge software solutions. Our clients include some of the world’s most impactful nonprofits—like the ASPCA (American Society for the Prevention of Cruelty to Animals), ACLU (American Civil Liberties Union), and International Rescue Committee. We’re passionate about helping them succeed through innovative technology and exceptional service.

We’re looking for a Client Solutions Manager to lead the implementation and ongoing success of our fundraising and advocacy software, Springboard. You’ll serve as a strategic partner to nonprofit clients, guiding them through complex technical projects—from onboarding and integrations to feature adoption and support.
This is a client-facing, cross-functional role ideal for someone who thrives at the intersection of technology, project management, and customer success.

 Responsibilities 

• Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
• Lead software implementations, system integrations, and technical consulting engagements.
• Collaborate with external partners (design agencies, customer relationship management (CRM) consultants, email service provider (ESP) vendors) to deliver holistic solutions.
• Translate business needs into technical requirements, timelines, and documentation.
• Guide clients through complex decisions that align with their strategic goals.
• Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
• Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
• Provide proactive, high-touch support and training to drive client satisfaction and product adoption.

Requirements 

• Experience working in or with nonprofit organizations.
• Familiarity with fundraising, digital marketing, and advocacy strategies.
• Strong project management skills with the ability to juggle multiple client engagements.
• Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
• Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or NGO Connect).
• Hands-on experience with project management tools like Jira and Monday.com.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
• Excellent communication, documentation, and problem-solving skills.
• Experience managing software implementation projects across the full software development life cycle (SDLC).
• Self-motivated and disciplined in a remote work environment.
• Hands-on experience with Drupal or other CMS platforms (strongly preferred). 
• Salesforce administration or configuration experience (strongly preferred).

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $80,000 - $100,000 USD per year