Client Services Manager

We are seeking a Client Services Manager to join our Digital Ad Sales team at RVOH Media. In this vital role, you will lead the strategic planning and execution of digital ad campaigns, ensuring client satisfaction and driving successful outcomes. Your collaborative mindset will foster strong partnerships with Sales, clients, and internal teams, helping to deliver flawless campaigns that consistently exceed expectations.

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Address: 1101 Red Ventures Dr Fort Mill, SC 29707

• Cross-Functional Collaboration: Operate as a thought partner across the organization with teams such as Sales, Marketing, Media Operations, and AdOps to develop and deliver innovative programs for digital advertisers.
• Pre-Launch Support: Assist sales and client on operational subjects to ensure smooth set up of IO and campaign; providing launch guide, creative specs, IO terms, guidance, etc. 
• Campaign Management and Execution: Collaborate with AdOps, Performance, and internal teams to ensure flawless execution of campaigns, delivering on time, mitigating revenue risk and meeting or exceeding KPIs.  Align on client monthly billing requirements.
• Client Relations: Handle time-sensitive inquiries to maintain high levels of client satisfaction. Engage with clients at meetings and events to strengthen relationships and support renewals and retention.
• Strategic Development: Help internal teams with strategy, identifying incremental offerings, coordinating efforts between cross-functional teams to maximize revenue and campaign success.
• Expertise and Internal Leadership: Serve as a trusted subject matter expert across key areas of Client Success, not only providing insights to the immediate team but also becoming a valued resource for cross-functional teams such as Sales, Marketing, and AdOps. Proactively share knowledge, best practices, and trends to elevate team performance and drive innovation.

• 3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
• Exceptional written and verbal communication and client services skills
• Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external
• Strong problem-solving skills, with a proactive approach
• Lead with a sense of urgency
• Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.).
• Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM Tool
• Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc
• Bachelor’s degree required 

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $61,875 - $90,000 
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

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