Client Services and Administrative Coordinator

This is a remote position.

Our client is looking for a highly organized and compassionate Client Services and Administrative Coordinator to join their dynamic team. This organization is a recognized leader in the healthcare services sector, having significantly expanded their service reach and received industry accolades for their innovative approach in recent years.

Responsibilities

• Meticulously track client attendance and conduct necessary follow-ups.
  

• Process new client intakes by collecting, organizing, and accurately entering information into their systems.
  

• Maintain client files with a strong emphasis on confidentiality and compliance standards.
  

• Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed.
  

• Provide administrative coordination, including scheduling interpreters for client sessions.
  

• Generate clear and concise reports to keep leadership informed on key metrics.
  

• Assist with special projects and other duties as required, demonstrating flexibility.
  

• Manage the company's social media channels, post updates, and support clinical marketing outreach.
  

• Develop and maintain mailing/email lists and contribute to the creation of newsletters.
  

• Actively maintain waitlist records and process physician referrals with timeliness and accuracy.
  

• Proven experience in an administrative or client-facing coordination role.
  

• Impeccable attention to detail and superior organizational abilities.
  

• Excellent written and verbal communication skills.
  

• A trauma-informed and compassionate approach to client interactions.
  

• Ability to work independently and manage multiple priorities effectively.
  

Qualifications

• Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams).
  

• Familiarity with Electronic Medical Record (EMR) systems is a strong asset.
  

• A quick learner who is adaptable to new processes and technologies.
  

• This is a full-time.
  
• 100% remote position.
  
• The client offers a supportive and collaborative virtual work environment with opportunities for professional growth and development.