Client Relationship Manager III

As a subject matter expert in fleet operations, the Client Relationship Manager III serves as the primary point of contact for assigned clients. This role blends industry knowledge, data analysis, financial acumen, and technology to ensure internal operations align with client success. Supporting the maintenance management product line, where the CRM acts as a Trusted Advisor, leveraging insights to improve the performance of our client's commercial fleet.
The Client Relationship Manager III is a strategic role focused on optimizing commercial fleet operations for national clients. This position is central to Cox Automotive Mobility's mission of driving client growth and retention through operational partnership, data-driven insights, and high-touch service.
Key Responsibilities:
Client Engagement & Strategic Planning

• Serve as the main liaison for assigned clients, ensuring alignment with business objectives.
• Conduct regular business reviews and share fleet maintenance metrics.
• Lead client calls and cross-functional meetings to drive performance and accountability.
• Act as the escalation point for client concerns, coordinating resolution and safeguarding relationships.

Performance Monitoring & Reporting

• Track and analyze key performance indicators (KPIs), including:
  • Federal inspection compliance
  • Preventative maintenance timeliness
  • On-road failures
  • Spend analysis
• Maintain and report on service level agreements (SLAs) and audit results.
• Provide proactive updates on operational status, product enhancements, and service issues.

Operational Excellence

• Collaborate with internal teams (operations, product, implementation) to meet client needs.
• Identify and mitigate process gaps; recommend improvements for efficiency and effectiveness.
• Ensure adherence to procedural controls and objective performance metrics.
• Monitor customer satisfaction and maintain awareness of evolving client needs.

Minimum Qualifications:

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

USD 65,500.00 - 98,300.00 per year
Compensation:
Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.