Client Partner, Commerce

Lazer is a world-class digital product studio composed of 80+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue.

Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable commerce brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, DIMO, and more.

We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more!

Join Lazer and help us solve problems and build the next generation of products!

The Role:

We’re looking for a Client Partner to own and grow strategic relationships across 3–5 of our most important commerce clients — many of whom are building on Shopify. You’ll be the trusted advisor to their C-suite, uncovering product opportunities, identifying high-impact initiatives, and helping them navigate the complexities of scaling world-class commerce experiences.

You’ll work cross-functionally with internal teams (design, engineering, product, and leadership) and externally with client stakeholders to identify, shape, and guide new project opportunities. While this isn’t a quota-carrying sales role, you will help drive growth by influencing roadmap decisions, surfacing upsell opportunities, and crafting solutions that align with client goals.

This is a high-trust, high-autonomy role for someone who thrives at the intersection of product, relationships, and strategic growth.

What You’ll Do:

• Own and nurture relationships with 3–5 strategic commerce clients

• Build trusted partnerships with client C-level stakeholders and decision-makers

• Identify and shape new project opportunities that align with client goals and Lazer’s capabilities

• Act as a strategic thought partner — helping clients design world-class commerce experiences

• Work with internal teams to scope, estimate, and propose new initiatives

• Navigate sales motions in complex organizations (e.g., approvals, legal, budgeting)

• Help ensure smooth transitions between pre-sale and delivery teams

• Provide visibility into account health, risks, and growth opportunities

Who You Are:

• 5+ years of experience in client-facing roles across product, consulting, or growth

• Background in product management or product strategy, with comfort in technical conversations

• Experience navigating enterprise sales processes or leading strategic accounts

• Exceptional relationship-building skills with executive stakeholders

• Strong commercial instincts — you can spot, shape, and articulate opportunities clearly

• Comfortable working cross-functionally with product, design, and engineering teams

• Excellent communication and storytelling skills

• Highly organized and able to juggle multiple accounts and stakeholders

Nice to Haves:

• Experience working with Shopify or other commerce platforms

• Previous roles in software engineering or product design

• Experience at a digital consultancy, product studio, or agency environment

• Familiarity with enterprise SaaS, headless commerce, or composable architecture

• 🚀 Accelerate Your Growth: Work across multiple industries and cutting-edge projects with a team that ships fast.

• 💥 Maximum Impact: Shape the future of the tech industry by helping ambitious projects reach their potential.

• 🏅 True Ownership: Everyone ships code and has real autonomy with minimal meetings.

• 💡 Continuous Learning: Be part of a team of senior engineers and designers who love learning and knowledge sharing.
  

• 🤖 You Resist Modern Tools: We leverage AI and cutting-edge technology to build rapidly and focus our energy on solving the most complex, high-impact challenges for our clients.

• 🏗️ You Crave High Structure: We thrive in an autonomous, fast-moving environment, which means you need to be comfortable with some ambiguity.

• 😴 You Prefer Conventional Careers: Our consulting approach involves varied projects and direct client interaction — it's not for everyone.

• 1️⃣ You Like Staying in One Lane: Our projects require adapting to different tech stacks and modern tooling quickly.

• 🌐 Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!

• 🧘‍♂️ Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.

• 🩺 Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees)

• 🏖️ Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.

• 🎉 Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.