Client Operations Coordinator - Remote, US

Job Description:

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients.

Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.

We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 6,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

Position Overview:

As a Client Operations Coordinator in the Client Operations Group, you will primarily be responsible for the day-to-day execution of client and departmental related tasks. The successful candidate will utilize their operational skills and knowledge to perform the day-to-day operations to meet the business objectives and requirements of client and project initiatives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, express ideas readily, manage change fluidly, and influence and identify opportunities.  

The Client Operations Coordinator will be responsible for providing support to the COG Operations Specialist and/or Manager during discussions with the Financial Crimes Advisory and Managed Services leadership team as necessary. Additionally, you will be responsible for ensuring overall reporting is accurate and issued timely. The ability to identify risks and manage downward and upward communication and feedback is important. 

This position offers a good career path within the Client Operations Group. The Client Operations Coordinator will be able to gain more opportunities, from an operational aspect, to be able to potentially lead some of them on their own, and to provide more proactive solutions to the team.

Primary Responsibilities:

• Execute and complete day to day tasks per the business objectives and requirements of clients 
• Involvement with new client onboarding, project set-up, invoice preparation, and tracking of various tasks for our Financial Crimes Advisor and Managed Services teams. 
• Updating project documentation on a consistent basis.

• Partnering with COG Specialist and Managers to maintain the structure of a project, its goals, and resource requirements 

• Facilitating new client and Full Time Employee onboarding procedures 

• Understanding and maintaining reporting tools/documents per client and Financial Crimes Advisory and Managed Services leadership specifications 

• Contributing to COG business development and growth initiatives 

• Help identify new opportunities or opportunities to expand the overall operational support across client engagements, based on understanding of client's AML program and its operations and gathering and documenting appropriate information. 

• Involvement in certain internal strategic initiatives across the COG, which includes standardization across project management and operating tasks.   

Minimum Qualifications:

• Bachelor’s Degree is required.

• Ability to exercise project management skills to effectively manage scope, budget, and timelines on internal and external projects. 

• Ability to identify and manage prompt resolution of potential risks and issues while managing business objectives and requirements. 

• Data-related experience with strong technical knowledge of software tools (i.e., NetSuite, MS Project, MS Excel, MS Word, MS PowerPoint, Domo, Tableau, MS BI) 

Preferred Qualifications: 

• Prior Operational experience with invoice preparation and tracking. 
• Strong entrepreneurial spirit, highly collaborative, and able to express ideas readily, manage change fluidly, and influence and identify opportunities. 

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.