The Client Manager will enhance client relationships, lead service delivery, support system implementation, identify upsell opportunities, and ensure client goals are met.
Symplicity is looking for a Client Manager to join our team! Symplicity's Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support.
The SCM will partner with Symplicity functional areas to lead streamlined service to assigned schools/clients and increase adoption of the product while working with clients to develop their goals within the system. He/she will create and maintain systems knowledge on Symplicity’s suite of products and act as product manager while collaborating with clients to maximize their investment in Symplicity through individualized support, training, and process improvement.
· Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
· Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
· Continue expertise on industry and client best practices and trends.
· Develop client case studies, success stories, and references.
· Lead efforts to identify and turn around at-risk clients.
· Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
· Work with the billing team to assist in any issues, invoices, and new sales quotes.
· Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
· Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
· Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
· Bachelor’s degree
· Experience working with Symplicity's products
· Detail oriented; problem solving skills
· Communication skills (verbal and written)
· Strong interest in the Higher Education space
· Outgoing, high energy, friendly personality
· Personal initiative, self-motivated
· Team player, cooperative, flexible
· Ethical business standards
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity contingent on successful completion of background check.
Top Skills
Symplicity Products
Similar Jobs
AdTech • Digital Media • Marketing Tech
Lead and mentor frontend engineering team, architect scalable marketing UI, manage integrations, ensure system responsiveness, and collaborate with stakeholders.
Top Skills:
AWSContext ApiJestNext.JsReactReact Testing LibraryReduxStorybookWebpack
Healthtech • Social Impact • Software
Manage and mentor a team of Customer Support Specialists, oversee performance metrics, improve processes, and collaborate with internal teams to enhance customer billing experiences.
Fintech • Machine Learning • Payments • Software • Financial Services
The Senior Manager will partner with key merchants to integrate and optimize Capital One Ad Solutions, managing client relationships and campaign execution.
Top Skills:
Analytic PlatformsAPIsProprietary Tools
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
