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The Client Implementation Associate manages new customer implementations on KPA EHS, including site setup, project planning, training, and ensuring customer satisfaction throughout the onboarding process.
Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business.
Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for six years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.
Position Description:
The Client Implementation Associate is responsible for managing all aspects of new customer Implementations on KPA EHS, including initial site setup, project planning with the customer and training of the customer administration and supervisory staff. In addition to their primary duties, the Implementation Associate will also work with KPA’s whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life-cycle.
Responsibilities:
- Perform setup and configuration of KPA EHS client sites from a technical and operational perspective
- Project managing the delivery of clients into onboarding production
- Working with customers to understand their requirements in products and services
- Identify and determine any implementation risks that exist and a path to solution
- Provide configuration and integration guidance to new clients as part of training and onboarding
- Creatively resolve implementation issues and customer problems using existing platform functionality
- Build rapport and trust with clients to ensure an exceptional onboarding experience
- Influence decision makers to clear project issues and roadblocks
- Educate client administrators on how to setup and use KPA EHS to best fulfill the client needs
- Drive completion of projects based on established timelines
- Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
- Assist other members of the Client Success team when necessary to further KPAs strategic goals
- Ensure a smooth hand off to clients after a successful implementation
Knowledge, Experience, Requirements
- Minimum of 2 years in a client-facing role
- Bachelor’s Degree or equivalent experience required
- Basic understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook
- Experience with Salesforce a plus
Success Criteria
- Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures
- Ability to work with and train clients and teammates in remote locations, on the telephone and/or using online tools
- Extremely dynamic personality with an effective style of communication
- Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment
- Ability to work both independently and in a team environment
- Excellent organization and time management skills
- Ability to manage workload through a CRM; Salesforce experience a plus
- Demonstrates KPA’s core values; Integrity, Helpfulness, Excellence, Agility, Respectfulness and Teamwork
- Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner
Compensation
- Annual Base Salary Range of 55-65k
- Annual Bonus Opportunity of 7.5%
Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.
As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
About KPA
Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.
We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.
KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.
“To be ranked in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”
KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Top Skills
Microsoft Office Suite
Salesforce
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