Client Implementation Associate, PBM

ABOUT THE ROLE:

The Client Implementation Associate is responsible for supporting Rightway’s PBM client implementations while independently leading smaller-scale implementations for partnership groups (typically 100–500 lives). This role balances hands-on project execution with learning and development, working closely with Implementation Managers on implementations while also owning the end-to-end process for select smaller clients. The Implementation Associate will coordinate with internal stakeholders, external vendors, and client contacts to ensure timely, accurate, and seamless implementations.

WHAT YOU’LL DO:

• Partnership Implementation Lead (100–500 lives)

  • Serve as the primary point of contact during the implementation process through regularly scheduled client meetings, quarterbacking all deliverables in an organized and professional manner.
    
  • Lead client partnership, TPA, and small employer group implementations, including gathering and documenting requirements with clients, consultants/brokers, and data partners.
    
  • Manage multiple concurrent onboardings through Rightway’s Sales and Partnership channels using Rightway’s implementation framework and tools.
    
  • Coordinate operational and technology readiness activities, ensuring stakeholders provide sign-off prior to launch.
    
  • Monitor launch activity to identify potential issues and develop rapid response and remediation plans.
    
  • Partner with clients and Rightway’s Member Marketing team to design and execute an optimal member communication and engagement strategy.
    

• Support for Implementations

  • Assist Implementation Managers in planning and executing complex client implementations.
    
  • Assist in documenting and maintaining project plans, trackers, risk logs, and meeting notes.
    
  • Collect and organize client requirements and vendor data for larger implementations.
    

  Process, Risk, and Quality Management

  • Identify project risks and mitigation strategies, communicating them to the appropriate stakeholders.
    
  • Ensure contractual, regulatory, and privacy requirements are met for all implementations.
    
  • Support the development and maintenance of standard operating procedures and assets to improve onboarding methodology and training for junior team members.
    
  • Collaborate with cross-functional teams (Data Operations, Claims, Clinical, and Account Management) to resolve issues and ensure alignment.
    
  • Identify opportunities to optimize implementation methodology and deliver a best-in-class client experience.

WHO YOU ARE:

• Bachelor’s degree in Business Administration, Healthcare Management, Project Management, or related field; or equivalent experience.
  
• 1–2 years of experience in project coordination, client services, or healthcare administration (PBM or healthcare industry preferred).
  
• Strong organizational skills with attention to detail and accuracy.
  
• Excellent written and verbal communication skills with the ability to engage directly with clients and vendors.
  
• Ability to manage multiple priorities, work independently, and problem-solve in a fast-paced environment.
  
• Familiarity with project management software is a plus.
  
• Demonstrated ability to take initiative, build strong relationships, and deliver results.

SALARY:  $60,000-$90,000/yr

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.