Location – hybrid: Charlotte, NC
Reporting to the Sr. Program Managers, Client Experience, the Client Experience Intern will be responsible for working on cross-department projects that focus on client engagement initiatives.
An ideal candidate will build strong relationships with internal stakeholders to proactively support efforts that unify the client experience across departments and apply strong problem-solving skills to deliver effective solutions.
What you’ll do:
Coordinate with marketing on creation and design for client event materials
Participate in client event wrap up and brainstorming for future events
Report on event attendees’ engagement with post-event materials
Assist in moderating DealCloud Community, including but not limited to reporting on items that need attention or follow up
Report and review analytics on DealCloud Community usage, and recommend actions to help increase engagement
Work alongside R&D Ops to report and analyze usage data, then identify Pendo guides that will help to increase usage
Analyze existing usage data and identify targeted Pendo guides for different segments of clients
Continue to edit and advance the CX department SharePoint site
Other duties as assigned
What you will need:
Currently a Junior or Senior pursuing your Bachelor’s degree
Interest in strategy, consulting, CX, and CSAT within a SaaS company
Able to comfortably dive into any area of the business or product, understand business needs, and facilitate decisions based on changing priorities
Interest in business process optimization, change management, and client relationship management
Analytical/quantitative skills and process-oriented mindset
Excellent written and verbal communications skills
What to Expect:
Our Summer 2026 Internship Program begins June 1, 2026, and is projected to end August 7, 2026.
Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership.
Our internship is hybrid, and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities.
Please visit Intapp Summer Internship to hear from our former interns about their internship experiences and check out Working at Intapp to learn more about what we value and why Intapp is a wonderful place to start your career!
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
Top Skills
Intapp Charlotte, North Carolina, USA Office
300 S Tryon St, Charlotte, NC, United States, 28202
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
