Claims Technical Writer

We are actively seeking a dynamic and detail-oriented Technical Writer to create clear, concise and user-friendly documentation that supports our systems, process and business operations.  This role will work closely with subject matter experts across Claims, Technology and Compliance to translate complex information into accessible content for internal and external audiences.  

Job Responsibilities

• Develop and maintain documentation including user guides, SOPs, release notes, FAQs, and training materials
• Document Sprint changes including new features, bug fixes and systems enhancements
• Collaborate with product owners, business analysts, developers, and compliance teams to gather and validate information
• Develop and maintain training manuals and onboarding material for new team members
• Ensure documentation aligns with brand standards, regulatory requirements, and user needs
• Organize and manage documentation repositories for easy access and version control including standardizing department Wiki
• Review and edit existing content for clarity, consistency, and accuracy
• Deliver training to end users on system enhancements and change to business workflows
• Assist with UAT design and documentation

Qualifications

Required Education and Experience:

• Bachelor’s or master’s degree in business/education& training/communications/law or related field or equivalent working experience. Applicants with insurance training and development experience encouraged to apply. 

• Proven experience as a Technical Writer or similar role
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to understand and explain complex systems and workflows
• Familiarity with documentation tools (e.g., Confluence, SharePoint, MS Word, Adobe Acrobat)
• Experience working in Agile environments and with tools like Jira or Azure DevOps
• Understanding of UI/UX principles and business process documentation

 Preferred Knowledge:

•  Experience in insurance, claims, or compliance-related documentation
• Ability to manage multiple projects and meet deadlines in a fast-paced environment

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided.  The starting salary range for this position is $65,000 to $80,000 per year.  Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.