Claims Supervisor (January 2026 Start Date)

JOB PURPOSE

The Claims Supervisor position is responsible for managing the claims department team including filing and managing claims and overall processes. This role is key support to carrier and client relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and enter claim information in claims software.
• Analyze claim information for validity and prepare and file claims with carriers.
• Provide guidance to both clients and carriers to resolve claim issues.
• Manage claim reporting including forecasting and recommend procedures or policies to reduce claims.
• Train both internal and external customers on how to use company claims software.
• Supervise direct reports within the claims team.
• Identify root cause issues and implement improvements as needed.
• Responsible for staff training and development.
• Resolve customer complaints, problems and coverage questions which cannot be handled by team members.
• Analyze any problematic trends and takes steps to avoid recurrence, appropriately escalating issues if needed.

JOB REQUIREMENTS

• Bachelor’s degree or 5 years industry experience
• Strong oral and written communication skills with a high level of customer service.
• Intermediate Microsoft Office skills

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of the transportation industry with experience in freight claims rules and regulations
• Basic knowledge of freight claims processing.
• Basic knowledge of Microsoft Office suite.
• Strong attention to detail and proven organizational skills.
• Proactive/autonomous – works well without close supervision and demonstrates initiative.
• Strong oral and written communication skills
• Must be detail oriented, self-starter with strong work ethic.
• Must be able to manage the prioritization of a very large number of projects occurring simultaneously.
• Must have the ability to communicate effectively across different departments within and outside of the organization.
• Must have the ability to develop and maintain strong professional relationships both inside and outside the organization.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

DISCLAIMER

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'