Claims Manager, Liability

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success.  We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

As a Claims Manager, Liability to lead a team of Team Leaders and oversee intermediate complexity coverage and liability investigations. This role combines leadership, operational excellence, and strategic decision-making to ensure accurate, timely claim handling and compliance with company and state standards.

• Lead, coach, and support a team of 4–6 Team Leaders and their direct reports.
• Drive employee engagement and foster a positive, high-performance culture.
• Oversee recruitment, onboarding, and training for new team members.
• Provide ongoing feedback and support to develop leadership and technical skills.
• Monitor claim handling for accuracy, timeliness, and compliance with state regulations.
• Review and audit claims using a holistic approach.
• Resolve escalated coverage and liability issues that cannot be handled by Team Leaders.
• Provide reporting and insights to senior management.
• Lead or assist with special projects and process improvement initiatives.
• Collaborate with cross-functional teams to enhance claims operations and customer experience.

Education: 

• Bachelor’s degree preferred

Licenses/ Certifications:

• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required.  If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Experience:

• Minimum 2–3 years as a Claims Supervisor or Team Leader with direct people management responsibilities in Auto Liability claims is required. 
• Experience as a second-line leader or managing supervisors/team leaders is preferred.
• Must have direct experience managing Liability coverage issues within the Auto Claims department. 
• Insurance background required, non-standard auto insurance experience is a plus.
• Knowledge of Image Right and Claims Manager systems.

Skills and Abilities:

• Excellent communication, collaboration, and relationship-building skills.
• Ability to monitor and assess performance.
• Efficient time management for self and others.
• Objective judgment and critical decision-making abilities.
• Logical and reasoning skills to identify approaches and solutions to problems.
• Excellent communication, collaboration, and relationship-building skills.
• A willingness to work occasional weekends or extended hours as required.

• Hybrid if within a commutable distance to the office in Richardson, Texas
• Remote candidates will be considered, and will have 24 months from their hire date to relocate and transition into a hybrid work schedule
• Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

 **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer