Claims Business Continuity Program Manager

Claims Business Continuity Program Manager

Job Summary
This position is responsible for managing Auto Club Enterprises emergency management and business continuity programs; developing and maintaining emergency operations plans, working with various departments enterprise-wide to develop and maintain up-to-date business continuity plans; developing and conducting emergency and business continuity training and exercises; maintaining the readiness of the Auto Clubs Emergency Operations Center and emergency equipment/supplies; and responding to emergency and business continuity incidents.
Job Duties

• Writes, maintains, reviews and updates Emergency Operations and Business Continuity Plans to ensure plans are up-to-date and recovery strategies are appropriate to ensure the business can continue in the event of a disruption.
• Manages Claims Emergency Response Team (ERT) and trains the ERT in accordance with Community Emergency Response Team (CERT) guidelines and practices.
• Manages the development of exercises, such as tabletop, functional and full-scale, for ACE’s ERT, Crisis Management Team (CMT) and business continuity recovery teams; conducts exercises to test effectiveness; and prepares After-Action Report (AAR) summarizing findings.
• Assures continued awareness of Emergency Management and Business Continuity Program through ongoing training and other outreach methods.
• Identifies and implements methods for tracking threats/risks to operations.
• Communicate regularly with executive management and staff officers as to the state of the business continuity and emergency management programs.
• Perform other duties and responsibilities as assigned or required.
• Position exercises discretion and independent judgment in problem solving and decision making, which intensifies in the event of a disaster. Beyond general staff management, position makes decisions and recommendations on where best to direct corporate resources in the event of unanticipated interruptions in business operations, including staff working and housing locations and redirection of telecommunication and data systems resources.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Emergency management and business continuity, Required
• Ability to analyze and quickly react to emergency situations while maintaining composure and professionalism.
• Proofreading and editing skills and must be detail oriented.
• Proficient in MS Office, including Word and Excel, Outlook, PowerPoint and other related applications.
• High-level organizational and planning skills so that workflow is managed efficiently and accurately; must be able to set priorities, take initiative and exercise sound independent judgment.
• Comfortable working under pressure and tight deadlines.
• Capable of working independently without extensive direction or oversight.
• Creative, strategic thinker dedicated to quality service.
• Excellent oral and written skills and an ability to effectively communicate ideas in a clear, concise, and professional manner.
• Ability to multi-task, balance numerous and diverse operations, as well as possess the ability to work well with all levels of employees and management required.
• Certified Business Continuity Professional - Disaster Recover Institute International Required

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer