Cisco Support Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Cisco Support Specialist collaborates with account executives and managers to assist with quote creation and manage CRM data, ensuring margin maximization and operational efficiency. This role involves establishing vendor partnerships, managing customer IT projects, providing excellent customer service, and hosting meetings to address critical deals and project issues. The ideal candidate will prioritize top deals, perform audits, and continuously update industry knowledge through training, utilizing sales systems and CRM tools to maintain accuracy and support strategic timelines.

Role Description
• Collaborate with account executives and managers to assist with quote creation and ensure margin maximization.
• Support sales teams by managing and updating CRM data, including account transfers and renewal opportunities.
• Establish and maintain vendor and distribution channel partnerships to enhance operational processes.
• Manage customer IT projects, ensuring installations and deployments are well-supported and resourced.
• Provide excellent customer service by executing booking credits and maintaining order accuracy to prevent delays.
• Continuously update industry knowledge through product and sales training to stay informed on current market trends.
• Utilize internal sales systems and CRM tools to ensure accurate entries and efficient processes.
• Host meetings to strengthen relationships with vendors and provide solutions for critical deals and project issues.
• Prioritize and execute top deals and customer requests based on strategic understanding of fiscal timelines.
• Perform audits and generate reports on account and contact record completeness, communicating necessary actions to users.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Decision-Making: Can evaluate options, consider potential outcomes, and make well-informed decisions that reflect an understanding of the impact.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Skill Level Requirements
• Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis. - Basic
• Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
Other Requirements
• Completed Bachelor’s Degree or relevant work experience required
• 1-3 years of experience in a customer service, sales, or sales support role
• Ability to travel 15%

The estimated annual pay range for this position is $X - $X which includes a [compensation structure]. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status