We are seeking a Chat Support Specialist to provide excellent customer service via online chat. You will assist customers with inquiries, resolve issues, and provide product information.
Responsibilities:
* Respond to customer inquiries promptly and professionally through live chat.
* Provide accurate information about products and services.
* Troubleshoot and resolve customer issues.
* Escalate complex issues to the appropriate team.
* Maintain a high level of customer satisfaction.
* Document customer interactions and update customer records.
Qualifications:
* High school diploma or equivalent.
* Excellent written and verbal communication skills.
* Strong problem-solving abilities.
* Ability to multitask and work in a fast-paced environment.
* Customer service experience is a plus.
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Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
