Channel Operations Manager

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Channel Operations Manager is a critical role that strategically builds a healthy distribution Channel for Blackline’s Products and Services. Involved in all stages of the lifecycle of our distributors, from finding and evaluating new distributors, to operating with them, supporting their growth objectives, and ensuring a productive relationship. Experience dealing with a large, complex distribution network and understand what it needs to be successful. Create strategic messaging tailored to various markets, industries, and companies. Can quantitatively and qualitatively measure success.

Responsibilities:

• Own the distributor evaluation and sign-up process, help identify gaps in the distribution network and propose new potential distributors
• Own and maintain the distributor contracts and contract templates
• Work with the Demand Generation & Channel Marketing team to drive a strategy for marketing communications through identifying and understanding why specific verticals/customers buy our product
• Work with the Performance & Learning team on channel training programs for new products, features, and updates from Blackline
• Maintain a continuous feedback process through surveying distributor stakeholders to understand how they perceive us, how we are performing, and if/when changes need to be made
• Develop and maintain a calendar of content for the distribution network to ensure consistent communication
• Own and operate the distributor performance program to measure the effectiveness of the distribution network
• Develop sales competitions through the distributor channel
• Gather and compile market and competitive intel
• Propose changes to product, marketing, and pricing plans when appropriate
• Analyse current channel strengths and weaknesses 
• Familiarize yourself with large, medium, and small partners—their offerings and operational methods.
• Work with regional channel representatives
• Build reports and business plan reviews to present

Qualifications

• 5+ years in a channel operations or channel management role
• Worked in a B2B sales role and understand first-hand the world of distribution.
• Proficiency in both written and spoken English, with a demonstrated ability to communicate effectively and deliver compelling presentations.
• Display a high level of self-motivation, exceptional organizational skills, and a structured approach to tasks and projects.
• Proficiency in Microsoft Office Suite
• Ability to conduct market research to identify the needs of channel partners in a particular region.
• Excellent communication skills and the capability to cultivate relationships with channel partners and take ownership of relationships
• Strong understanding of partner programs and incentives
• Ability to travel for in-person meetings with channel partners
• Knowledge of Blackline's products 
• This position requires travel, estimated to be around 10-20%

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.