Channel Operations and Strategy Director

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. 

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As Channel Operations and Strategy Director you will be responsible for bridging the gap between our global channel vision and strategy and the operationalization of key initiatives that elevate our channel programs. You’ll craft and execute innovative strategies that ensure we’re maximizing the potential of our channel partnerships, and your work will directly impact the efficiency, effectiveness, and success of our channel business.

You have a proven track record in designing and managing high-impact channel programs, and you will lead the development of channel data analytics and operational processes. You’ll elevate cross-functional collaboration and drive improvements that increase sales productivity and the overall health of our channel business.

This is a remote opportunity within the US and Canada.

What we're looking for:

• 8-10 years of experience in operations, program management, or strategy, ideally within a SaaS or tech environment.
• Strong experience in designing and managing channel programs, with a focus on driving results and operational excellence.
• Proven ability to develop and implement data analytics models to measure and improve channel performance.
• A strategic thinker with the ability to innovate and adapt channel operations to meet evolving business needs.
• Experience working cross-functionally with sales, marketing, finance, and product teams.
• Leadership experience in managing and developing teams, with a focus on enabling team success.
• Strong project management skills with the ability to oversee multiple initiatives simultaneously.
• Expertise in automation and building infrastructure to optimize day-to-day channel operations.
• Excellent communication skills, with the ability to collaborate with and influence cross-functional teams.

What you can expect:

• Lead the design, implementation, and continuous improvement of channel programs in collaboration with cross-functional teams, including sales, product, finance, and marketing.
• Develop and manage channel data analytics, insights, and operational processes, ensuring optimal efficiency and effectiveness.
• Build and evolve methodologies for channel knowledge management, forecasting, reporting, pricing, promotions, and communications.
• Take overall accountability for analytical models reflecting the health of 1Password’s channel business.
• Champion automation initiatives to streamline channel operations and boost sales productivity.
• Lead the channel business planning process and ensure its alignment with broader company goals.
• Oversee the execution of all channel initiatives, ensuring projects are delivered on time and within scope.
• Partner with cross-functional teams (sales ops, finance, supply chain, product management, marketing) to ensure effective representation of channel initiatives in the overall go-to-market strategy.
• Manage the program and project management processes for operational, marketing, and channel sales productivity initiatives.
• Coach and mentor team members, enabling them to execute on key initiatives with efficiency and expertise.
• Collaborate with the product management team to develop and execute go-to-market strategies for channel partners.

USA-based roles only: The Annual base salary for this role is between $179,000 USD and $242,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $168,000 CAD and $228,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture 

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. 

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. 

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

Our approach to remote work 

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: 

Health and wellbeing

👶 Maternity and parental leave top-up programs

🏝 Generous PTO policy 

💖 Four company-wide wellness days 

 Growth and future 

📈 Company equity for all full-time employees

💸 Retirement matching program

🔑 Free 1Password account

Community 

🤝 Paid volunteer days 

🌎 Employee-led inclusion and belonging programs and ERGs

🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing [email protected] with subject "AI accommodation request". For additional information see our Candidate Privacy Notice.