Champion Programs Manager, Success Champions - EMEA/APAC

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Atlassian Champion Programs Team
The Atlassian Champion Programs team plays a vital role in developing and sustaining recognition and engagement initiatives for Champions, organized into two distinct tracks: Community and Success Champions.

• Community Champions: This track emphasizes Champions who actively contribute to our global community through knowledge sharing, mentorship, hosting local events, and influencing the community roadmap and resources.
• Success Champions: This track highlights Champions who make significant contributions within their organizations by driving new ways of working and excellence in team performance by leveraging Atlassian solutions and methodologies.

The Role
As the Champion Programs Manager (CPM) for the Atlassian Champion Programs team, your primary focus will be on the Success Champions track in the EMEA and APAC regions. You will collaborate closely with the Director of Atlassian Champions, the Success Champion Program Lead, and the Champion Engagement & Experiences Team to strategically plan and execute engagement and activation initiatives for Champions. The main objective of this track is to drive growth in the Success Champion program across the entire funnel, encompassing product adoption, satisfaction, and expansion within our Strategic and Enterprise Accounts.
Cross-functional alignment and enablement: You'll work closely with many teams across multiple business units at Atlassian, from the entire C&L team to Product Marketing and Customer Success. This role will help facilitate more efficient and effective collaboration, enabling all our cross-functional partners and stakeholders to maintain continuous alignment.
Program Design, Execution, and Refinement: Collaborate with the Success Champion Program Lead and the Champion Programs team to identify opportunities for improvement and program focus. Then, provide feedback to shape the program plan, which outlines the problem statement, stakeholders, success options, communication strategy, and risk register. Execute on the plan's objectives while keeping stakeholders informed and making adjustments based on ongoing feedback mechanisms, including business priorities.
Day to Day Community Management: Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community. You'll be responsible for recruiting, vetting, onboarding, and nurturing Success Champions while supporting the planning and execution of workshops and events catered to them.
Processes at Scale: Develop and improve processes to be easily maintained at a larger scale. CPM helps identify and implement ways to streamline contributions, automate where possible, and create consistency across multiple processes. Processes should consider ways to scale this across individual teams, CSI, and Atlassian as a whole.
Program Prioritization: Assist the Champion Programs team in defining and refining their focus for the Success Champion track based on customer and stakeholder feedback and insights.
Business Insights and Solutions: Help develop and measure current track performance to understand the business impact and identify opportunities for expansion.
Your Background

• 2+ years of project or program management experience.
• Hands-on experience with Jira, Confluence, and Salesforce.
• Experience working alongside Sales and Customer Success teams.
• Experience with engagement initiatives, community-driven events, and champion programs.
• Demonstrated ability to plan and deliver work with agile frameworks.
• Experience working with vendors, including contract negotiation, budgeting, and time management.
• Excellent written and verbal communication skills.
• The role offers the opportunity to travel, as we conduct team off-sites and host conference events twice a year.

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .