Care Coordinator

What you'll do:

• The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
• Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high- quality digital physical therapy services.
• Drive member engagement from enrollment through program completion.
• Collaborate with Physical Therapists and be a trusted go- to resource for members.
• Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program.
• Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
• Participate in outreach campaigns, encouraging members to continue their progress in the program.
• Learn individual member communication preferences and tailor interactions to meet members' needs.

What you'll need to have:

• Bachelor's Degree or 2 years relevant experience in service-based environment preferred.
• 1+ years of experience in either Tech Support, Call Center.
• Support, or Customer Service.
• Empathetic critical thinking.
• Thrive in a fast-paced environment.
• Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
• Listen and type, and talk and type, simultaneously.
• Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
• Proficiently use of Google Suite (Docs, Sheets, Slides).

To ensure you feel good solving a big Human problem, we offer:

• A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;
• A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.
• Access to health and well-being programs (yoga classes, digital therapist sessions).