The Call Center Representative will handle customer calls, answer questions, provide information about products, resolve complaints, and document calls.
We are looking for a friendly and reliable Call Center Representative to handle customer calls from home.
Description
- Answer incoming customer calls
- Provide product and service information
- Resolve customer questions and complaints
- Document calls in the system
- Follow up with customers when needed
Qualifications
- High school diploma or equivalent
- 1+ year customer service experience preferred
- Clear speaking voice and good communication skills
- Basic computer skills
- Reliable internet connection
Benefits
- Fully remote position
- Paid training
- Health, dental, and vision insurance
- Paid time off
- Flexible schedule
Top Skills
Basic Computer Skills
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
