Call Center Representative (Bilingual) - Paid Training Provided

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge El Paso facility, where you'll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field. We offer career growth opportunities, competitive pay, and a comprehensive benefits package!
What's In It For You?

• Career Growth: Opportunity is our best benefit! You'll have the opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
• Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
• Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
• Continued Education: Tuition Reimbursement to support your career development

Application Process Overview:
After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!
Job Duties and Responsibilities
Customer Service Representative:
$15.50/hr + $0.50 language differential with opportunity to increase pay to $17.05/hr within 60 - 90 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!
Hybrid Work Schedule:

• First 60 Days : You'll work exclusively from our El Paso location.
• After 60 Days : The position becomes hybrid, requiring you to report to the El Paso location 3-4 days a week and work remotely 1-2 days a week.
• Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the El Paso location as required.

What You'll Be Doing:

• You will be the voice of the company to our customers, focused on preventing future problems and promoting our services
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Skills, Experience and Requirements
Skills & Requirements:

• Customer Service: Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships
• Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members
• Resilience: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations
• Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and efficiently
• Continuous Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends
• Multitasking: Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service
• Requirements: Must be able to speak fluently with customers in Spanish and English, High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; s martphone or device with active network connection; pre-employment screen
  • $2/hr additional per hour worked after 6 pm
  • $2/hr additional per hour worked on weekends
  • These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!

Our Training Program Offers You:

• Improved skills, such as soft-skills, technical skills, and company-specific knowledge
• Information on our growing Wireless business and knowledge on how to make changes to plans, devices, and other account-specific information
• Information on our customer facing tools, and how to properly use them to resolve issues
• Instructor led courses to ensure retention of knowledge and increase engagement as we cover new material
• Hands-On learning through roleplays, call observations, and call practice

Salary Ranges
Compensation: $15.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.