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About the Role:
GTM Engineer, reporting to VP, Business Operations, plays a critical role in designing, implementing, maintaining and managing processes and systems that align and enable the company’s strategic objectives. This role involves working closely with stakeholders at various levels across the organization, including but not limited to Customer Success, Operations, Data, and IT/Security to understand their needs, identify opportunities for improvement, and create solutions that enhance performance and efficiency within tools such as CRMs, ticketing, marketing automation systems, and related middleware.
The GTM Engineer will work hand-in-hand with internal teams to create, enhance, manage, and maintain business systems, empowering and enabling those teams to complete their daily tasks and strategic work effectively and efficiently. This role will assist in the training of end-users for Parachute’s business systems to drive adoption of the processes and systems, measuring success and effectiveness of the enhancements delivered. The GTM Engineer blends of technical expertise, business acumen, and strong communication skills to deliver value to the business.
Responsibilities:
- System Ownership: Own the management, maintenance, and enhancements for Parachute’s internal business systems including but not limited to Hubspot, Gainsight, Zendesk, Retool, and Customer.io.
- Solution Oriented Development: Develop comprehensive business solutions that integrate with existing systems and processes, ensuring scalability, reliability, and performance.
- Collaborate with cross-functional teams to design and deploy features that improve user experience and operational efficiency.
- Staying up to date with emerging AI tools and driving their adoption within new & existing systems, and amongst the end-users on the Customer Success and Operations teams
- Contribute to architectural decisions, especially around model integration, orchestration, and performance.
- Stakeholder Engagement: Collaborate with business leaders, project managers, and IT teams to gather requirements, define project scope, and ensure solutions meet business needs.
- Technical Leadership: Provide technical guidance and oversight during the implementation of solutions, ensuring adherence to best practices and architectural standards.
- Process Improvement: Identify and analyze business processes to recommend improvements, leveraging technology to optimize efficiency and effectiveness. Guide the development practice for business operations team to create more effective methods.
- Documentation: Create detailed architectural documentation, including design specifications, diagrams, and implementation plans
- Innovation: Stay current with emerging technologies and industry trends to propose innovative solutions that drive competitive advantage.
- Risk Management: Identify potential risks and mitigation strategies associated with proposed solutions.
- Training and Support: Provide training and support to stakeholders and end-users to ensure successful adoption of new solutions.
Requirements:
- Experience: 3-5 years of experience in a similar role, with a strong track record of designing and implementing business solutions.
- Technical Skills: Proficiency in enterprise architecture frameworks, software development methodologies, transforming business processes with AI tools, and integration technologies, including SQL, Javascript, or similar coding languages. Experience with cloud platforms, AWS is a plus.
- Business Acumen: Strong understanding of business processes, operations, and strategy. Ability to translate business needs into technical requirements.
- Analytical Skills: Excellent problem-solving and analytical skills, with the ability to assess complex situations and propose effective solutions.
- Project Management: Experience managing multiple projects simultaneously.
Benefits:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work from our New York City office
- Equity Incentive Plan
- Annual Company Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
- Annual stipend for education and development
$100,000 -145,000
California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.
We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization
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