Serve as the bridge between business and IT by gathering requirements, analyzing processes, designing solutions, building and monitoring workflows, translating requirements into technical specs, supporting testing and documentation, and providing system performance monitoring and user support.
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
About the Role:
A Business Systems Analyst acts as a bridge between business needs and IT solutions, analyzing systems and processes to recommend improvements. This position assists with bridging the gap between analytics, operations, operations intelligence, and technology - executing business decisions and ensuring that the organization’s intelligence tools and logic models effectively enhance performance outcomes.
The ideal candidate will combine analytical and technical expertise, business acumen, and process understanding to support strategic initiatives. Working closely with operations and cross-functional teams, the Business System Analyst helps ensure that CCMR3’s operations remain agile, data-driven, and future-focused.
What You'll Do
Requirement gathering: Work with management and end-users to understand business challenges and system needs.
Process analysis: Analyze current business processes to identify areas for improvement and efficiency gains.
Workflow execution: Build, maintain, and monitor system workflows.
Solution Design: Design new or updated systems and applications to meet specific business needs.
Technical specifications: Translate business requirements into detailed technical specifications for the development team.
Data Analysis: Sometimes analyze data to help with decision-making and to identify problems or opportunities.
Monitoring and Support: Monitor the performance and efficiency of business systems and provide support.
Documentation: Create and maintain clear and concise documentation, such as user manuals, process flows, and requirements documents.
Testing: Assist with testing software programs to ensure they function as required and align with business objectives.
Communication: Serve as a liaison between business users and support departments (IT development team, Applications team, Support teams, ect) to ensure alignment throughout the project lifecycle.
What You'll Need
- “This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.
- Bachelor’s degree in business administration, IT, or a related field is preferred
- Proficiency in SQL preferred.
- Strong analytical and problem-solving skills.
- Excellent verbal and problem-solving skills.
- Ability to work with various stakeholders, from management to end-users.
- Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
CCMR3 is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CCMR3 is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Similar Jobs
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Support and troubleshoot ad sales systems and integrations; own and resolve tickets, monitor backend data, document procedures, collaborate with vendors and engineering, identify defects and automation opportunities, and provide on-call and event coverage.
Top Skills:
SQL
Cloud • Information Technology • Security • Software • Cybersecurity
Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.
Top Skills:
AgentforceAi ToolsCRMPrmSales CloudSalesforceSalesforce Einstein
eCommerce • Retail • Software
Administer and optimize Salesforce, Gainsight, and Pendo for Brands and Retailers services. Maintain integrations and data consistency, configure AI capabilities, troubleshoot platform and data issues, build scalable automations, and support Services teams to improve adoption and operational efficiency.
Top Skills:
AgentforceAPIsChatgptClaudeEinsteinGainsightJourney OrchestratorMicrosoft CopilotExcelPendoSalesforceStaircase Ai
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
