Provide customer support for business banking products, resolve inquiries, assist with cash management, maintain compliance, and suggest additional services.
*** Sponsorship not available for this role.
JOB RESPONSIBILITIES #Ll-Remote
- Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations
- Research and resolve business customer inquiries via Online Secure Messaging, email and telephone
- Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently
- Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group
- Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved
- Communicate process improvement, efficiency and customer service improvements ongoing to supervisor
- Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Ability to build collaborative relationships
- Ability to work as part of a team
SCHEDULE
Office hours are Monday through Friday 8am to 5pm. This position is hourly non-exempt and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. The expected average hours per week for this position is 37.5 - 40.
After training period, this position is fully remote. Candidates should be willing to come on site in Newark, Ohio for team training, meetings, or other events. This travel will happen occasionally throughout the year.
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High school diploma or equivalent required
2 or more years of customer service or call center preferred
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Similar Jobs
Edtech
The Business Support Specialist integrates operational processes across brands, provides administrative support, manages projects, tracks KPIs, and implements improvements.
Top Skills:
MS OfficeMonday.ComSharepoint
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.
Top Skills:
Campaign Management ToolsDigital Advertising PlatformsExcel
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Marketing Manager will lead a new vertical, manage agency partnerships, develop marketing strategies, and communicate progress to leadership.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
