Business Support Manager II - Global AML Ops Strategic Content Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

The Business Support Manager II on the AML Strategy & Enablement team will design and deliver compelling, data-driven presentation materials that articulate the strategic vision, performance, and regulatory posture of our Anti-Money Laundering (AML) program.

Responsibilities:

• Transform complex data and compliance narratives into clear, persuasive stories for senior executive management and regulatory audiences
• Act as a trusted partner for AML
• Craft messaging frameworks for key organizational priorities, ensures consistency and professionalism in all content
• Leads efforts to simplify complex concepts for diverse audiences

 Required Qualifications:

• 5+ years in financial services, compliance, or risk management with a focus on executive communications or strategic reporting
• Proven ability to design and structure executive presentations that tell a clear, compelling story; experience building frameworks and templates for strategic decks
• Advanced expertise in PowerPoint and visual storytelling techniques, including layout, design principles, and data visualization
• Advanced proficiency in data visualization tools (e.g., Tableau and Power BI)
• Strong understanding of AML concepts, regulatory frameworks, and risk management principles; ability to stay current on AML regulatory developments and industry best practices
• Ability to translate analytics and business insights into narratives that resonate with senior leadership
• Strong strategic thinking, problem-solving, and adaptability to shifting priorities and regulatory changes
• Exceptional written and verbal communication skills with a focus on persuasive storytelling; ability to manage sensitive information with discretion
• Excellent organizational and time management skills; self-starter with high energy and attention to detail, able to work with minimal supervision

Desired Qualifications:

• Bachelor’s degree in communications, Business, Finance, Data Analytics, or related field
• Experience in executive communications, strategic messaging, or content development for leadership forums
• Familiarity with visual design best practices and tools beyond PowerPoint
• Experience with OCC, Federal Reserve, and other regulatory expectations
• Ability to coach stakeholders on effective storytelling and presentation delivery
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational levels
• Expertise in executive reporting or board-level communications

Shift:

Hours Per Week: