Business Strategy and Planning Manager

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Business Strategy and Planning Manager.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must be based in our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position.

What you'll do:

Provides support to executive management to identify, develop and communicate specific business strategies across business unit functional areas, utilizing advanced knowledge of USAA, industry, business development, and financial planning. Conducts strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conducts business strategy reviews to assess progress and drive awareness to leaders of strategy achievement.

• Guides development and coordination of business unit strategy.
• Works with business unit executive management to establish strategic framework to enable short and long-term business goals and objectives.
• Identifies and implements specific processes to manage the business strategic and operational planning process.
• Maintains and aligns business process and frameworks to USAA enterprise strategy process and framework.
• Builds and maintains business unit specific strategic and operational roadmaps to ensure deliverables are met (current and future).
• Supports integration of change management plans and strategies for large, complex business specific initiatives that align with change management practices.
• Performs primary and secondary research and makes recommendations based on emerging trends, competitive threats, business process improvement, and opportunities.
• Guides team members as they perform research and analysis.
• Supports business unit executive leadership with the design and coordination of the annual strategic planning and operational planning processes.
• Assembles key participants and guides and facilitates cross-functional teams in the strategy development and implementation of business solutions.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).
• 6 years of directly related business planning consultation with experience contributing to the development of business strategy short-term and/or long-term goals.
• Effective facilitation experience to include executive level communication and ability to influence.
• Experience in Project Management.
• Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills.
• Demonstrated analytical skills, an ability to translate raw information into actionable strategies and initiatives.

What sets you apart:

• Consumer complaint program experience.
• Experience influencing and communicating with executive leaders and stakeholders to drive significant strategy and high value initiatives.
• Expert at creating summaries of complex information tailored for executives.
• Proven ability to gain broad cross-functional alignment and organizational sponsorship for strategic initiatives.
• Expert at creating clear, concise program documents including governance and program documents.
• Exceptional attention to detail and follow-up.
• US military experience through military service or a military spouse/domestic partner

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation range: The salary range for this position is: $93,770-$179,240.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.