Business Solutions Analyst I (Implementation Automotive )

Job Description

Key Responsibilities

• Oversee and facilitate dealership user training and support through the implementation lifecycle
• Provide AEC training to OEM partner and dealership staff
• Obtain critical milestone signoffs from key dealership contacts
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook
• Demonstrated history of sustaining a positive attitude during high-stress situations with dealer partners, OEM partners, and internal teams
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions
• Deep understanding of Tekion products, including end-user workflows and configurations
• Knowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the project
• Represent Tekion in a positive and professional way in all dealership interactions
• Work closely with the Implementation partner to set and manage dealership expectations

Skills and Experience

• 5+ years of automotive SaaS experience preferred
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Experience working in a startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• 3+ years in Project Management or Project Lead role is preferred
• Travel 10-15%
• Normally receives little instruction on day-to-day work, general instructions on new assignments

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board