Business Sales and Retention Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a chance to help businesses thrive and build lasting relationships? As a Business Customer Solutions Representative at Spectrum Business, you will connect with commercial clients, offering tailored solutions and retaining their trust through thoughtful service. Your work will directly drive customer loyalty and revenue growth for Spectrum.
How You'll Make an Impact

• Engage commercial customers by phone, addressing disconnect and downgrade requests to retain their business
• Build lasting relationships through attentive listening and proactive support
• Present customer-focused recommendations that align Spectrum products and services with business needs
• Resolve business customer complaints by understanding telecom needs and acting as a consultant
• Communicate with business owners, offering empathy and assurance
• Re-sell and upgrade Spectrum products and services to meet customer goals
• Take ownership of customer concerns, serving as the primary contact and coordinating with internal teams
• Research and resolve billing inquiries
• Educate clients on the competitive advantages of Spectrum's business offerings
• Document retention efforts and outcomes in Spectrum systems
• Maintain punctual attendance and flexibility for overtime or weekend hours as needed

Working Conditions

• Office environment

What You'll Bring to Spectrum
Required Qualifications
Education

• High school diploma or equivalent

Experience

• 1+ years of sales experience

Skills

• Ability to read, write, speak, and understand multiple languages (English and Spanish)
• Familiarity with Spectrum Business Internet, video, music, data and telephone products
• Demonstrated sales success
• Understanding business telecom complexities
• Proficiency with computer and software applications such as CSG and Salesforce

Preferred Qualifications
Experience

• 2+ years' call center experience
• 2+ years of customer service or phone/sales experience
• B2B sales experience
• Telecommunications or premise-based voice and data product sales
• CSG billing software experience

Skills

• Sales knowledge of complex services such as Hosted Voice and Cloud Services

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SRT100 2026-71110 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.