Business Resiliency Lead

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Lead Resiliency Advisor, Business Resiliency Program (BRP) plays a critical role in supporting the development, implementation, and continuous improvement of the association-wide Operational Resiliency program within a regulated financial and insurance organization. Reporting to the Director of Business Resiliency, this position is responsible for operationalizing the resiliency strategy, coordinating cross-functional continuity efforts, and ensuring program execution aligns with regulatory expectations and industry standards (e.g., DRII Professional Practices, FFIEC).

The ideal candidate will bring strong expertise in business continuity and operational resilience, experience managing continuity programs in financial services, and the ability to lead teams and influence stakeholders across the organization.

Leads the identification, analysis, development, implementation, management and oversight of business, technology, and third-party recovery plans and crisis management strategies. Identifies process improvements and industry best practices and existing and emerging business disruption risk and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Drives risk management of operational resiliency including cyber, data, change, third party, critical infrastructure, people and facilities. Leads training, exercises and tests against emerging threats and provides guidance and oversight to ensure adherence to USAA’s business continuity policy, standard and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Provides thought leadership and subject matter expertise to guide the strategic direction of business continuity and resiliency trends, requirements and requests associated with Enterprise-wide development programs, projects and initiatives.
• Manages and drives business continuity and resiliency solutions that maximize business value while also ensuring compliance with applicable legal, risk and compliance requirements, and state and federal policies, laws, and regulations.
• Leads extensive research efforts; provides analysis and reporting to identify, resolve, and report out on the most highly complex enterprise-wide business continuity and resiliency issues, gaps and incidents. Identifies information required to support business analysis and resolves issues, gaps and incidents and detect points of escalation.
• Accountable to plan, execute, oversee and assess the performance of participants in the most highly complex enterprise-wide business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.
• Anticipates operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders, drives the problem resolution, execution and improvement of operational processes to close gaps and mitigate risk.
• Provides technical expertise and guidance to the business regarding business continuation risks and required control measures associated with new or emerging technologies.
• Directs and oversees the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides strategic and tactical recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment.
• Serves as a primary resource to cross functional team members in support of business continuation-based initiatives as well as less experienced team members.
• Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program.
• Accountable to prepare and deliver senior level executive communications and after-action reports.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.
• Expert knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, cyber, data, third parties, processing and application recovery attributes within a large financial institution or complex matrix environment.
• Expert knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.
• Advanced analytical, organizational and problem-solving abilities requiring a high attention to detail.
• Demonstrated experience collaborating, influencing decisions and facilitating cross- organizational programs, projects and joint planning groups to achieve enterprise strategic goals; includes technology, 3rd Party, Cyber, Data Management and Critical Infrastructure and key enterprise stakeholders
• Proven ability to lead and influence others in a cross-functional environment.
• Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

What sets you apart:

• 10+ years of progressive experience in Business Continuity, Disaster Recovery, or Operational Resilience, with at least 6 years in a leadership role within a regulated financial institution.
• Experience with the Operational Resilience construct (ex. DORA) and how to implement within an existing Business Resilience Program
• 6+ years of experience building, implementing, and maturing enterprise-level Business Resiliency programs for a financial institution in accordance with FFIEC guidance.
• Expertise in leading Business Impact Analyses (BIA), Business Resiliency Plan (BRP) development, oversight, process improvement, exercising, and program governance.
• Strong leadership and stakeholder engagement skills with experience managing projects with diverse teams and influencing executive stakeholders.
• Deep understanding of DRII Professional Practices and recognized BC/Resilience frameworks.
• Strong knowledge of financial regulatory expectations (e.g., FFIEC, OCC, Federal Reserve, DORA, ISO 22301).
• Professional certifications (CBCP or MBCP from DRII, or equivalent).

Compensation range: The salary range for this position is: $143,320-$273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.