The Business Relationship Director is responsible for sales strategies and account management in the hospitality sector, focusing on building executive relationships and maximizing revenue.
The Business Relationship Director - Hospitality is a senior consultative field sales position within Spectrum Business. Individuals in this position are responsible for voice, data, managed services, and video network infrastructure sales within the national vertical sales segment focused on major brand hospitality customers.
Develop and implement sales account plans for assigned portfolios, including clearly defined strategies that maximize revenue opportunities
Build executive relationships in the named hospitality brands to develop creditability, brand recognition, and sales success nationally in concert with the local Spectrum sales teams
Work with the named hospitality brands and internal organizations to acquire qualified/preferred vendor status
Work with the named hospitality brands and internal organizations to negotiate and complete MSAs
Leads efforts to cross functionally develop business cases when necessary to further development efforts to achieve brand standards
Understands the communication needs of enterprise business clients and designs solutions to meet those complex business needs
Conducts face-to-face consultative needs analysis interviews with prospective customers
Prepares and presents professional sales proposals and presentations that align with client business goals and objectives
Self-generates leads through industry networking, trade shows, prospecting, and working defined "named account" lists
Maintains all sales databases necessary to report sales activity and customer information
Actively and consistently support all efforts to simplify and enhance the customer experience.
Works in conjunction with other business services support groups, including sales engineering, sales support, and marketing personnel
Attends all sales meetings and training sessions as required by management
May perform other duties as assigned
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated success as a top sales performer, consistently exceeding revenue quota
Proven business-to-business sales experience with "C level" decision makers
Demonstrated working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks
Highly effective presentation, closing, and negotiation skills
Ability to work in a team environment
Ability to travel up to 50% of the time
Valid and active State driver's license and safe driving record
Required Education
Bachelor's Degree from a four-year College or university, or equivalent training, education and experience
Required Related Work Experience and Number of Years
Technology experience - 8+
Preferred Skills/Abilities and Knowledge
Ability to communicate effectively with C-levels/executives
SSA300 2025-58617 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$127,000.00 and $225,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
In addition, this position has a commission earnings target starting at
$50,000.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Develop and implement sales account plans for assigned portfolios, including clearly defined strategies that maximize revenue opportunities
Build executive relationships in the named hospitality brands to develop creditability, brand recognition, and sales success nationally in concert with the local Spectrum sales teams
Work with the named hospitality brands and internal organizations to acquire qualified/preferred vendor status
Work with the named hospitality brands and internal organizations to negotiate and complete MSAs
Leads efforts to cross functionally develop business cases when necessary to further development efforts to achieve brand standards
Understands the communication needs of enterprise business clients and designs solutions to meet those complex business needs
Conducts face-to-face consultative needs analysis interviews with prospective customers
Prepares and presents professional sales proposals and presentations that align with client business goals and objectives
Self-generates leads through industry networking, trade shows, prospecting, and working defined "named account" lists
Maintains all sales databases necessary to report sales activity and customer information
Actively and consistently support all efforts to simplify and enhance the customer experience.
Works in conjunction with other business services support groups, including sales engineering, sales support, and marketing personnel
Attends all sales meetings and training sessions as required by management
May perform other duties as assigned
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated success as a top sales performer, consistently exceeding revenue quota
Proven business-to-business sales experience with "C level" decision makers
Demonstrated working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber-connected networks
Highly effective presentation, closing, and negotiation skills
Ability to work in a team environment
Ability to travel up to 50% of the time
Valid and active State driver's license and safe driving record
Required Education
Bachelor's Degree from a four-year College or university, or equivalent training, education and experience
Required Related Work Experience and Number of Years
Technology experience - 8+
Preferred Skills/Abilities and Knowledge
Ability to communicate effectively with C-levels/executives
SSA300 2025-58617 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$127,000.00 and $225,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.
In addition, this position has a commission earnings target starting at
$50,000.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Top Skills
Computer Networking
Fiber-Connected Networks
High-Capacity Networks
Lan Technologies
Wan Technologies
Spectrum Charlotte, North Carolina, USA Office



In Charlotte, we’re supporting the mission of our company with roles in everything from Business Intelligence to IT and beyond. Plus, we’re serving customers all around the city with Field Operations, Sales & even local news.
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