Business Project Manager, Specialist

The Process Improvement Value Outcomes Team (PIVOT) is Vanguard Workplace Solutions' continuous improvement organization. Uniquely positioned with both an intimate understanding of the client’s business and the objective perspective to assess the issues with fresh eyes, the team brings an uncommon intersection of expertise to the project. With the ability to work within the client’s walls, PIVOT approaches client challenges not just as problem solvers, but as partners—driving practical solutions through implementation.
 
In this role as a Project Manager for PIVOT, you will lead engagements with Vanguard Workplace Solutions' largest and most critical client relationships. You will work with a client's benefits and administration team to identify and pursue ways to improve efficiency and enhance the operation of the client's retirement plan. Some of the many ways PIVOT has added value include establishing an operational dashboard, facilitating a data quality review, improving data flows, and identifying and delivering opportunities to benefit plan sponsors and participants via risk reduction, efficiency gains, and cost savings.

Core Responsibilities

1. Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.

2. Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.

3. Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.

4. Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.

5. Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.

6. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services and function-specific experience preferred.
• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Strong retirement plan recordkeeping and administration experience preferred.
• Lean, Six Sigma, and/or human centered design certifications preferred.
• Project management certifications preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.