The Business Operations Manager will design and implement processes for cross-company integration, lead AI initiatives, and empower teams through enablement kits.
We’re looking for a strategic and hands-on Business Operations Manager to help bring Navina’s Customer 360 vision to life. This role will design and implement cross-company processes, ensure seamless integration within our systems, and create enablement kits that empower teams across the organization.
The ideal candidate will also lead AI-driven initiatives - from running proof-of-concepts to identifying opportunities that enhance how we work, collaborate, and grow.
- 5+ years of experience in sales, business, marketing, customer success or product operations - Must!
- Experience with systems and CRM integrations (Salesforce/HubSpot) - Must!
- Proven experience in collaborating and engaging GTM teams at all levels
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Excellent communication and presentation skills with fluent English.
- Ability to collaborate effectively with cross-functional teams.
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Fluent written and spoken English is required.
- Highly organized, detail-oriented, true team player with a go-getter attitude, an acute sense of urgency, and quick thinking abilities.
Top Skills
Hubspot
Salesforce
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Manage hardware portfolio's contract manufacturing supply base, optimize suppliers, negotiate contracts, assess risks, and mentor juniors. Travel internationally to build relationships.
Top Skills:
Business OperationsContract ManufacturingFinancial ModelsGeopolitical DynamicsGlobal Supply ManagementSupply Chain Management
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead customer adoption strategy and execution using AI-driven analytics and automation. Monitor adoption, GRR, NPS, and health scores; build dashboards, playbooks, and capacity plans. Drive cross-functional alignment, risk mitigation, and executive reporting to improve renewal, retention, and customer value.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage product operations headcount, budget, reporting cadence, office planning, and internal communications. Drive QBRs, strategy sessions, employee communications, and cross-functional collaboration to improve operational excellence.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
