As Business Operations Manager, develop strategic relationships, optimize processes, and collaborate with teams to enhance operations and improve client satisfaction.
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.
Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you would be doing:
- Create & optimize the processes within the Operations Department.
- Create & monitor performance metrics
- Improve the onboarding of the stakeholders to the platform.
- Ensure that all of the stakeholders use the platform efficiently.
- Constantly monitor efficiency within the department and develop ways to make them more effective.
- Close cooperation with the CS department on the day-to-day escalations.
- Oversee planning, operational systems and controls, and the organization of fiscal documentation.
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.
- Work with tax calculators, country guides, and country compliance.
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics.
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.
- Track day-to-day escalations that arise in the operations department.
- Establish a safe, healthy, and inclusive work environment.
- The principal point of contact for external stakeholders.
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.
- Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.
What you'll need:
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.
- 2-5 years experience in HR or employment law.
- Ability to build 0-1 process and programs.
- 1-3 years of project management experience.
- Multilingual is a plus.
Top Skills
Hr Tech
Project Management Software
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design and develop scalable software components, integrate AI into workflows, and enhance product capabilities while ensuring quality through testing and best practices.
Top Skills:
AngularJavaJunitPythonReactSeleniumTestngVue
Machine Learning • Natural Language Processing
Join Welo Data to work on AI projects requiring Arabic fluency. Engage in tasks like data annotation and evaluation, supporting inclusive AI development.
Top Skills:
Digital Tools
Internet of Things • Logistics • Software
The UX/UI Designer will create user-centered designs for web and mobile, conduct UX research, and collaborate with teams for implementation.
Top Skills:
CSSFigmaHTML
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
