Business Operations Architect, M&A

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role
We are seeking a strategic and execution-driven Business Operations Architect to join our M&A Integration team. In this pivotal role, you will serve as the lead architect responsible for unifying acquired companies’ business systems (e.g., NetSuite, Salesforce, Coupa) into a cohesive operating model that fuels growth.
Rather than merging systems yourself, you’ll set the direction: analyzing technology stacks and workflows, surfacing gaps and opportunities, and writing the requirements that define the future state. Your blueprint will guide our core Business Operations and Technology teams as they execute migrations—whether consolidating Salesforce instances, aligning ERPs, or streamlining procurement platforms.
This role reports directly to the Head of M&A Integration.

Why This Role

This role places you at the intersection of M&A execution and technical architecture. Instead of maintaining legacy systems, you will define and design the future-state architecture that underpins our growth. You’ll take on the challenge of merging complex, disparate business systems and processes into a unified, scalable model that becomes the operational backbone of the company.If you are a hands-on technical leader who thrives on solving complex architectural challenges and wants to build solutions that have a direct and lasting impact on the business, this role is built for you.

What You’ll Do

• Lead Diligence & Discovery

  • You'll conduct deep-dive analyses of an acquired company’s technology stack, workflows, and business processes to map the current state.

  • You'll review technology vendors, contracts, and scopes of work to identify risks, redundancies, and opportunities for optimization.

• Architect the Integration Blueprint

  • You will translate your diligence findings into an end-to-end integration strategy and future-state architecture.

  • You'll define how to unify disparate systems and processes into a cohesive, scalable operating model.

  • You will create a detailed integration blueprint—including technical requirements and migration plans—with clear, executable tasks for internal technology teams.

• Serve as the Strategic Partner

  • You'll act as the primary architectural partner and subject matter expert throughout the integration.

  • You will collaborate with leaders across Business Operations and Technology to ensure the blueprint is aligned, practical, and successfully executed.

What We’re Looking For

• 7+ years of experience in business systems, IT, or technical consulting, with a proven track record of leading complex systems integration or migration projects.

• Demonstrated, hands-on architectural expertise with core business systems, particularly ERP (NetSuite is a strong plus) and CRM (Salesforce). Experience with billing (Coupa) and HRIS (Workday) is also highly preferred.

• Architectural mindset – a natural problem-solver with a hands-on approach. You excel at analyzing complex, disparate systems and designing elegant, scalable, future-state solutions.

• Strong process knowledge across core finance and business functions (e.g., order-to-cash, procure-to-pay) and the ability to translate business requirements into scalable, long-term technical solutions.

• Exceptional communication skills, with the ability to clearly articulate complex technical designs to both technical and executive stakeholders.

Bonus Points for

• Direct experience in post-merger integration (PMI) or large-scale business transformation initiatives.